HIMA BINDU KOKKILAGADDA
London
Summary
I am looking for full-time work and it would be my pleasure if you can offer me a position at your company. I promise that I will work to the best of my ability to cater for the job needs.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
entain
London
2023.03 - Current
- Supervised retail shop operation, managing and reporting activities.
- Provided friendly and efficient customer support.
- Prepared detailed reports of daily activities for management review.
- Managed cash and paid attention to detail in all aspects of the role.
Process Associate-Level 1
AGS Health
Hyderabad
2019.01 - 2021.01
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Science - Computer Science With Project Management
University of Bedfordshire
Luton2023-07
Bachelor of Science - MECs
Skills
- Experience handling customers
- Fluent communicating in English
- Enthusiastic and passionate
- Team player and coordinator
- Quick learner and good at multi-tasking
- Knowledge in EPIC Medical Billing Software
- Microsoft Office
- C
- C
- Java
- Python
- Writing & Editing
- Communication skill (Oral/Written) and interpersonal skills
- Innovation thinking
- Analytical and Problem solving
Timeline
Customer Service Executive
entain
2023.03 - Current
Process Associate-Level 1
AGS Health
2019.01 - 2021.01
Master of Science - Computer Science With Project Management
University of Bedfordshire