Hima Bindu Lingam

Provided technical support to customer via email,remote connection,personal assistance and through ticketing system.

Helped customers identify and resolve issues regarding general computer problems,internet access,emails,network drivers,remote connections,smartphone settings etc.

Responsible for applying window and anti-virus updates to computers and servers in the high security area.

Created help desk documentation with step by step instructions on how to resolve some of the most common computer problems.

Collaborating with other IT teams to resolve complex issues.

Analysing the functional requirements and needs to be involved in creating micro design of the various modules.

Then review of design documents and technical specifications of the WBI MB components that need to developed.

Involved in unit and integration testing and end user testing for the developed interfaces.

Need to involved in production support and part of various critical production issue fixed.

Administration,performance optimisation and monitoring of IBM WebSphere message broker and MQ stack.

Support and troubleshoot IBM WebSphere Message Broker and MQ.