HIMA CLARIS JOSE
Senior Risk Manager
Chennai
Summary
Senior Risk Manager – Successful at reviewing suspicious activities & uncovering fraud. Senior Risk Manager with 10 years of extensive experience in risk Management, Fraud & Abuse & Business Analytics. Seeking challenging assignments in Managerial positions where in my technical skills and exhaustive experience can be fully utilized for attaining personal and professional growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Senior Risk Manager
Amazon
Chennai
01.2022 - Current
- Responsible for overall India Books Risk Management (BRM) team and Worldwide Business Analysts in BRM.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Work closely with the Heads of the various functions - Product, Program, legal & Policy. Implemented 20 plus policy changes.
- Owns the BRM Fraud & Abuse & Business Analytics roadmap roadmaps & delivery.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control brand & reputational risks.
- Propose Ops & BA strategy for new policy & product launches and influences decisions upto the Director level
- Manages IND BCP planning, hiring, career development & performance of the team.
- Contributes to continuous process improvements & VOPEX Savings. Worked on multiple projects which helped in saving around 1MM & 15 HC.
- Demonstrates understanding of performance and leadership bar, builds robust launch plans for new team members, implement performance improvement plan, and provides input into resource planning and take right hiring decision.
Manager II
Amazon Development Centre India Pvt. Ltd
Bangalore
04.2020 - 12.2021
- Work with support areas such as operations, finance, legal, settlements, risk management and technology in ensuring high level of control is maintained
- Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line and divisional levels
- Perform deep-dive analysis & creates COE based on identified deviations & recommends appropriate solutions
- Manage day-to-day project operations of Kindle Fraud and Abuse across three sites, MAA, US and Costa Rica
- Provide oversight for a team of consulting staff and engage in stakeholder management with business representatives
- Perform financial and compliance audits of functional areas and report significant issues related to processes and controls, including risks inherent in – and potential improvements to processes and controls
- Directs evaluation of new and revised systems, process improvements, procedures, and methodologies that will be used to continuously improve effectiveness , quality, delivery, and profitability of assigned operational areas
- Streamlined Operations by setting correct success metrics for the team by adding/editing/removing KPIs that share correct picture of the performance of the team
- Launched new tool with the help of Dev team which created significant impact in productivity of the team
- Acted as Site POC for driving Process improvements and completed twelve roadmap items in 2019, with overall validated savings of $1, 33,000
Manager I
Amazon
Bangalore
04.2019 - 03.2020
- Manage and supervise global team of L4 Escalations Specialists in direct management line.
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures and serve as a role model to employees. .
- Deliver business goals for processes handled.
- Assist with resolving complex escalations when required
- Driving day-to-day Operations to meet Ops KPIs of productivity, quality and service level
Risk Management Specialist
09.2018 - 03.2019
- Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
- Work effectively in a cross-functional environment with legal, technical, and product management teams
- Conduct Quality Checks and Audits.
- Create, redefine and approve Standard Operational Procedures (SOP)
Seller Support Team Lead
11.2016 - 08.2018
Seller Support Mentor
10.2015 - 11.2016
Seller Support Associate
02.2014 - 10.2015
Financial Analyst
Wells Fargo India Solutions
04.2012 - 08.2013
- Led the audit process by liaising with the audit team on a daily basis & ensured that the quality meets the standards
- Ensured the achievement of 100% quality by pacing the rate per hour (RPH) in terms of production and providing the business coverage.
Education
Certificate in Business Accounting (Completion of Certificate Level -
Chartered Institute of Management Accountants
Diploma - Management Accounting
Chartered Institute of Management Accountant (CIMA
pursuing Management Level - undefined
Chartered Institute of Management Accountants
B.Com -
Christ University
01.2009 - 01.2012
Skills
Written Communication
Risk Management
Process Improvements
People Strategy & Stakeholder Management
Change Management
Operations Management
Certification
Risk Management Fraud, Risk & Pricing Management
Timeline
Senior Risk Manager
Amazon
01.2022 - Current
Manager II
Amazon Development Centre India Pvt. Ltd
04.2020 - 12.2021
Manager I
Amazon
04.2019 - 03.2020
Risk Management Specialist
09.2018 - 03.2019
Seller Support Team Lead
11.2016 - 08.2018
Seller Support Mentor
10.2015 - 11.2016
Seller Support Associate
02.2014 - 10.2015
Financial Analyst
Wells Fargo India Solutions
04.2012 - 08.2013
B.Com -
Christ University
01.2009 - 01.2012
Certificate in Business Accounting (Completion of Certificate Level -
Chartered Institute of Management Accountants
Diploma - Management Accounting
Chartered Institute of Management Accountant (CIMA
pursuing Management Level - undefined
Chartered Institute of Management Accountants
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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