HIMADRI GHOSH

• Supervise and manage payroll operations across 5 countries, encompassing 3 in the UK and 2 in Europe, overseeing a workforce of approximately 4.5k employees from pre-payroll to post payroll stages
• Proactively monitor client operations dashboard metrics, effectively managing client-level escalations, and promptly reporting to senior management
• Identify, strategize, and implement process improvement automations to streamline operations, ensuring a noise-free workflow and enhancing overall efficiency in operational workloads
• Prioritize internal and external client requirements, fostering transparent and regular communication channels to address client needs effectively
• Uphold data integrity and validation standards, ensuring accuracy in all aspects of payroll processing
• Conduct thorough audits of payroll deliverables, both before sharing inputs and after generating outputs, to guarantee precision and compliance with client expectations
• Demonstrate proficiency in handling client/customer queries through both voice and email communication channels, ensuring prompt and effective issue resolution.

Ongoing Operations Excellence:

*TRANSITIONED FOR IMPLEMENTING NEW CLIENT - FROM MARCH 2022 TO July 2022*

• Client Transition Mastery: Successfully transitioned for implementing a new client from March 2022 to July 2022, exhibiting adeptness in change management and seamless integration of new processes.
• Comprehensive Training Initiatives: Completed a rigorous 4-month full-time training program on the new portal, Confirm, Daily Payroll Process, and EY application, showcasing commitment to continuous learning and skill enhancement.
• Strategic SOP Development: Spearheaded the creation of Standard Operating Procedures (SOP) based on PRD data, aligning operational processes with industry best practices for heightened efficiency.
• Thorough Testing and Quality Assurance: Led testing efforts during the transition, ensuring meticulous validation of payroll processes, confirming on-cycle and off-cycle payroll, and addressing transaction issues, contributing to error-free operations.
• Training and Skill Development: Played a pivotal role in training new hires, cross-training existing team members, and conducting refresher training sessions, fostering a highly skilled and adaptable workforce.
• Client Engagement and Issue Resolution: Served as the first point of contact for the onshore team, expertly handling escalations, processing queries, and collaborating with clients on continuous improvement initiatives, ensuring optimal service delivery.
• Audit Oversight: Assumed responsibility for internal audits, meticulously reviewing processes and implementing corrective measures, guaranteeing compliance with established standards and protocols.
• Efficient CRM Case Management: Addressed CRM cases raised by employees, ensuring swift resolution through root cause analysis, showcasing a proactive approach to issue resolution.
• Automation and Process Optimization: Led the scoping, design, and deployment of automation initiatives, streamlining processes and enhancing operational efficiency in alignment with industry trends.
• Strategic Collaboration: Collaborated with the onshore team and clients on a regular basis for planning, identifying, and resolving service delivery issues, ensuring alignment with client SLA results.
• Process Documentation and Compliance: Maintained updated DTPs in a timely manner, securing sign-off from PSDMs for any process changes, contributing to a well-documented and compliant operational framework.
• Client-Centric Weekly Reviews: Orchestrated weekly client calls to review process performance, metrics, CRM inquiry cases, and escalation cases, showcasing commitment to client satisfaction and continuous improvement.
• Proactive Issue Prevention: Implemented proactive measures within the team to prevent recurring errors, resolving escalations and conducting root cause analysis for comprehensive issue prevention.
• Discrepancy Resolution Expertise: Successfully resolved Workforce Administration (WFA) and payroll discrepancies, demonstrating a keen analytical mind and attention to detail in addressing client inquiries.
• Performance Monitoring and Improvement: Monitored transaction processing to ensure timely and accurate service delivery, consistently meeting client contractual commitments and surpassing assigned targets.
• Leadership in Stability: Managed daily triage meetings, provided test metrics, escalated and followed up on issue resolution, resulting in a stable and well-managed operational process.

People Management:-

• Performance Management Expertise: Orchestrated and facilitated crucial performance management conversations within the team, adeptly delivering outcomes to higher management levels, contributing to the overall growth and effectiveness of the team.
• Innovative Ideation: Championed a culture of constant innovation by spearheading weekly brainstorming sessions, fostering a collaborative environment that encourages the generation of fresh and groundbreaking ideas within the team.
• Efficient Team Administration: Demonstrated exceptional organizational skills by handling all team activities and administrative responsibilities with precision and effectiveness, ensuring smooth team operations.
• Result-Oriented Monitoring: Vigilantly monitored associate performance, ensuring efficient results were achieved, and reported insights to senior management, thereby maintaining a high standard of operational excellence.
• Performance Conversations and Coaching: Conducted essential performance management discussions with associates and provided impactful coaching and development, cultivating a culture of continuous improvement within client-level operations.
• Strategic Support to Management: Assisted senior management in critical activities such as leave management, attrition management, and initiating new hire requisitions, showcasing a strategic understanding of organizational needs.
• Work-Life Balance Advocacy: Spearheaded initiatives to enhance work-life balance by encouraging team members to engage in fun activities and other cocurricular team engagement events, fostering a positive and inclusive work environment.
• Proactive Problem Resolution: Demonstrated a proactive approach to problem-solving, resolving team-related issues promptly and efficiently, contributing to a harmonious and productive work environment.
• Adaptive Leadership: Exhibited adaptive leadership qualities by responding effectively to changing circumstances, guiding the team through challenges, and maintaining a resilient and motivated workforce.
• Cross-Functional Collaboration: Fostered collaboration across departments, ensuring seamless coordination and synergy, leading to enhanced productivity and successful cross-functional initiatives.
• Recognition and Motivation: Instituted recognition programs and motivational strategies to boost team morale, resulting in increased employee engagement and satisfaction.
• Strategic Workforce Planning: Contributed to strategic workforce planning by aligning team activities with organizational goals, ensuring the team is well-positioned to meet future challenges and opportunities.

• Spearheaded cross-training initiatives, enhancing the skill set of existing team members, and conducted refresher training sessions, fostering a culture of continuous learning and adaptability
• Functioned as the first point of contact for the onshore team, adeptly handling and resolving escalations with a solutions-oriented approach, ensuring seamless collaboration and client satisfaction
• Served as the primary contact for processing queries and various testing for process improvement, showcasing proactive problem-solving skills and contributing to the ongoing optimization of operational processes
• Assumed responsibility for internal processing and audit functions, ensuring adherence to established protocols and standards, demonstrating meticulous attention to detail and commitment to compliance.

TEAM MEMBER (PAYROLL) – TRANSITION PAYROLL PROCESS – GOODYEAR TIRE - TAXES

• Strategic Transition Management: Successfully led the transition of critical payroll processes from the Mumbai center, demonstrating expertise in change management and ensuring a smooth transfer of responsibilities.
• Workday System Proficiency: Managed the Payroll Confirm and Off-cycle Confirm processes in the Workday system, showcasing proficiency in advanced payroll management tools and technologies.
• Diverse Process Handling: Oversaw a wide range of payroll processes, including but not limited to Relocation, EID (Employee Deferral Income), Terminations, Severance, Military pay, Check reversals, Divisional Transfer, Adoption assistance, Imputed Income, Overpayments, Job pays, Timesheet, and Weekly Scorecard Report, highlighting versatility in managing complex and varied responsibilities.
• Analytical Expertise: Applied analytical skills in dealing with intricate processes such as Employee Deferral Income, Imputed Income, and Overpayments, demonstrating a keen understanding of financial intricacies and tax-related matters.
• Metrics-Driven Reporting: Developed and managed a Weekly Scorecard Report, showcasing commitment to data-driven decision-making and providing insights into process performance.
• Tax Compliance Management: Expertly handled tax-related responsibilities, ensuring compliance with tax regulations and effectively managing processes related to various tax components.
• Precision in Specialized Payroll Areas: Managed specialized payroll areas, including Job Pays and Divisional Transfers, exhibiting a thorough understanding of unique payroll requirements and processes.
• Collaborative Approach: Collaborated effectively with cross-functional teams and stakeholders, ensuring seamless coordination in the execution of payroll processes and meeting client expectations.
• Continuous Improvement Focus: Demonstrated commitment to continuous improvement by actively participating in process enhancement initiatives, contributing valuable insights for ongoing operational optimization.