HIMADRI HOWLADER
Customer Service Specialist
Chandanagar,WB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Specialist
Infinity Retail Ltd ( TATA CROMA )
08.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Supervisor
Trishakti Polyplast
04.2019 - 07.2023
Customer Service Associate
More Retail Ltd
02.2018 - 03.2019
Education
Bachelor of Arts - Bengali Hons in 66%
04.2001 -
Arts in 52%
03-2012
Madhyamik in 48%
02-2010
Skills
Customer service
Timeline
Customer Service Specialist - Infinity Retail Ltd ( TATA CROMA )
08.2023 - Current
Supervisor - Trishakti Polyplast
04.2019 - 07.2023
Customer Service Associate - More Retail Ltd
02.2018 - 03.2019
Netaji Subhas Open University - Bachelor of Arts, Bengali Hons in 66%
04.2001 -
Chandannagar Bangavidyalaya - , Arts in 52%
Kanailal Vidyamandir - , Madhyamik in 48%