Himadri Raval
Customer Experience Associate
Ahmedabad
Summary
Customer-focused professional with 3+ years of experience in office management, tutoring, and pharmacy. Skilled in communication, problem-solving, and handling diverse client needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Office Manager
Signellent
08.2022 - Current
- Manage and oversee day-to-day activities of operations, including planning and coordinating with other units.
- Handling internal queries, providing clear communication and support to staff, ensuring smooth operations and resolution of concerns.
- Conduct performance reviews, employee performance conversations, training and other personnel management.
- Coordinate meetings, conferences and interviews.
- Act as a point of contact for employees for HR related queries and support.
Hospital Pharmacist
Siddhi Vinayak Hospital
02.2024 - 04.2024
- Interacted with patients regularly, provided compassionate support, and resolved medication-related issues, contributing to positive patient experiences.
- Part-time
Women Cell Coordinator
08.2019 - 08.2023
- I was responsible for promoting gender equality, addressing issues related to women, and creating a supportive environment for female members.
Tutor
Sterling Study (UK Based)
01.2021 - 08.2022
- Provided tutoring instruction in math, science, social studies, and English to students 1-12.
- Assisted learners at all levels with content area needs.
- Delivered Personalized academic support to 200+ students and parents during tutoring role.
Intern
Sasta Sundar Pharmacy
06.2020 - 08.2020
- Communicated with patients and worked on the improvement of customer satisfaction; collaborated with healthcare professionals.
- Educated and advised patients on the use of nonprescription medications; introduced new products.
Education
SSC - General Studies
Smt. P.B.D. Joshi Higher Secondary School
06.2016 - 08.2017
HSC - Science
Smt. P.B.D Joshi Higher Secondary School
06.2018 - 08.2019
Bachelors - Pharmacy
Smt. S. M. Shah Pharmacy College
07.2019 - 06.2023
Skills
Customer Relationship Management
Conflict Resolution
Multitasking
Active Listening
Problem Solving
Clear Verbal & Written Communication
Volunteering And Leadership
Women Cell Coordinator, Gujarat State Pharmacy Council, 08/19, 08/23, Ahmedabad, Gujarat, Responsible for promoting gender equality, addressing issues related to women, and creating a supportive environment for female members.
Awards And Scholarships
Poster Presentation, Smt. S.M. Shah Pharmacy College
Timeline
Hospital Pharmacist
Siddhi Vinayak Hospital
02.2024 - 04.2024
Assistant Office Manager
Signellent
08.2022 - Current
Tutor
Sterling Study (UK Based)
01.2021 - 08.2022
Intern
Sasta Sundar Pharmacy
06.2020 - 08.2020
Women Cell Coordinator
08.2019 - 08.2023
Bachelors - Pharmacy
Smt. S. M. Shah Pharmacy College
07.2019 - 06.2023
HSC - Science
Smt. P.B.D Joshi Higher Secondary School
06.2018 - 08.2019
SSC - General Studies
Smt. P.B.D. Joshi Higher Secondary School
06.2016 - 08.2017