Himadri Sekhar Roy

• Strategic business development, key account management, Product Development, Consultancy and PnL management

• Develop strategic accounts and collaboration with OEMs, enterprises, Industry bodies and regulatory authorities to generate long term mutually beneficial business relationship
• Developed new strategic accounts with 3 large leasing companies and initiated collaboration with two key automotive OEMs.

National Lead- Dealer Network Development (Nov’22-Dec’23)

Head-Customer Quality and Training(Jan’20-Oct’22)

Head-Network Performance and Profitability Management (April’16-Dec’19)

Sr Manager- Network Expansion(June’14-Mar’16)

• Spearheaded Network Strategy development, Network expansion, Channel development, Dealer performance & Profitability enhancement, Network consolidation and sustenance.
• Successfully managed transition of channel separation from Hover Automotive India (HAI) to Nissan India, from appointment to incubation of over 115+ dealers.
• Developed and Deployed Network standards, Sales and Dealer Commercial Policies, Business Management, Performance and Risk Management systems, Augmented DMS system
• Undertook key initiatives to improve Dealer Performance and Dealer Profitability for generating additional revenues,optimising cost structures and sustenance of Dealer Network
• Devised and implemented short and long term go to market models resulting in sales,dealer capillarity and market penetration.
• Enhanced customer experience & satisfaction across all channels, Channel Manpower Development and Complaints Management
• Augmented customer experience in Sales & Service through development and deployment of SOPs, Manpower competency development, Manpower Quality enhancement and Manpower retention
• Designed and Deployed Training curriculum towards new Product launches for the Sales and After Sales channel power
• Organised and conducted 8 International and National Dealer Conference and established Dealer Council Body
• Migrated the entire offline module to eLearning curriculum.
• Enhanced Manpower productivity by 30% and manpower retention by 15% , CS scores in Sales from 36% to 90% and to 88% in After Sales

• Built exclusive FIAT network from scratch and managed transition from Tata-Fiat
• Established 50+ Fiat exclusive dealers pan India
• Developed and implemented Network Strategy, Dealer Business Model for Fiat Brand and Chrysler entry strategy into India
• Undertook Vendor development, introduced Network Standards & Commercial policies for FIAT in India post Tata-Fiat JV demerger

• Managed channel partners in Haryana, Himachal and Punjab; Officiated as Regional Manager for North 4 region
• Led a team of 11 Territory Managers; attained 30% growth in volumes and 12% in market share for the territory; Managed annual volumes of 26,000 vehicles
• Drove retail funding tie-up with banks, Working capital arrangement, risk monitoring, Sales Promotion Design and Regional Marketing

• Managed sales of LCVs, MCVs and HCVs in South Bengal
• Established the primary and secondary channel partners; interfaced with Bulk Customers, Fleet Owners and Corporate for bulk deals

• Introduced & established Institutional Sales Channel business across Channel partners in East
• Interfaced with Bankers, Corporates & Government Departments for local tie-ups
• Bagged Victor Sales Challenge Award; Achieved breakthrough order from Assam Police, Sikkim Police & Kolkata Police

• Managed the Channel and Institutional Sales of Engine Driven Power Products and CBUs in the assigned territories of Karnataka and Andhra Pradesh
• Increased the overall sales by 15% and developed new market segments