Himadri Singh

• Managed inventory, restocking, and merchandise organization for high‑traffic retail environment.
• Supported supervisors with stock levels, promotions, and display changes.
• Improved customer satisfaction by locating products and providing accurate information.
• Maintained clean, organized sales floor through end‑of‑day recovery tasks.

• Led daily flight operations for domestic and international routes, ensuring schedule integrity.
• Coordinated with engineering, ground services, and crew scheduling to resolve disruptions.
• Conducted delay analysis and implemented corrective actions aligned with DGCA standards.
• Optimized fleet utilization by monitoring maintenance schedules and routing.
• Strengthened interdepartmental collaboration to enhance operational efficiency.

Progressed from Customer Service Executive (2013–2016) to Assistant Manager – Operations Control Center (2016–2023).

• Oversaw network operations, ensuring efficiency and cost‑effective flight management.
• Planned flight schedules, verified operational readiness, and coordinated maintenance.
• Managed flight disruptions, minimizing passenger impact and operational delays.
• Monitored real‑time flight performance and communicated updates across departments.
• Delivered daily performance and delay reports to senior leadership.
• Supported airport operations- including check‑in, boarding, and gate coordination- while serving as a Customer Service Executive at Delhi Airport (2013-2016)
• Resolved customer issues with professionalism and empathy.
  
  

• Delivered high‑quality guest service in a fast‑paced hospitality environment.
• Managed check‑ins, check‑outs, and front desk operations.
• Resolved guest concerns promptly, maintaining strong satisfaction levels.