Himadri Sekhar Dey

● Controlling Business,Sales and Operation managing the team of seven officials of Branch.

● Strategizing and implementing the marketing strategy for developing the business of the branch.

● Market penetration and business acquisition from the existing clients through the team members,liaison with the different division like Marketing,MIS,Asset is the key responsibility.

● ∙ Generating revenue of the branch and running the operation process accurately is the main goal.

● ∙ Team of seven officials considering one Deputy Branch Manager,two Service Delivery Manager,one Service Relationship Manager ,one Key accounts Manager and One teller works under my assistance along with a Business development Manager .

● Apart from monitoring execution of revenue from CASA ,Fixed Deposit, loan based product ,monitoriing selling of different fees based and third party products like Life Insurance,Health policy,Credit Card,Mutual Funds are functional area.

● Coordinating thirty Branch Managers for making business report as per the given paramiter of MIS team .

● Developing insurance Business recruiting agent was the key responsibility

● Worked as agent for procuring business only

● Assisting to setup the operation and process of White Label ATM was the prime responsibility.

● Controlling Principal Vendor (TSI), Sponsor Bank (ANZ) and (VLE) Village level Entrepreneur was the main responsibility.

● Checking Reconciliation and coordinating with the concern vendor and NPCI, regarding ATM operation.

● Conducting five layers Reconciliation.

● Down time monitoring.

● Checking documentation of VLE .

● Responsible for ATM reconciliation operations in Eastern region.

Aug’09 to Feb2012, ATM Department as Zonal ATM Co-Coordinator (M.P. & C.G.)

Handling 4 ATM Coordinator Location and 14 Non Coordinator Locations in M.P.

● Planning and Improving the ATM Business and supporting the Branch for enhancing the business through ATM.

● Checking the Activities of Vendor and ensure the result at per the Bank Standards and as per the operational guidelines of Bank

● Guiding/ Trained the Bank officials to handle the ATM activities on Non ATM Coordinator Locations

● Ensure with proper handling of Dispute Transaction with other Banks.

● Monitor the Vendor activities in such a way that Bank and Vendor will smooth run their operations

● Reconciling of the Cash Balancing Report to resolve the differences if found post balancing operation of ATM to prevent the revenue leakage of the organization.

● Monitor Activities and Audit of ATM Coordinators and Mention below the details of Activities

Dec’01 to March’09 at HDFC Bank Ltd Kolkata as ATM Coordinator

● Heading ATM division of Kolkata city with the team of one officer and two clerical officials.

● a)Operation

● b)Service

● c) Supervising and coordinating the technical areas.

● Details

● Systematized the operational activities as per Audit guidelines in following areas.

● Coordinating with the concern vendor for reducing down time of the atms and increasing the availability of the atm.

● Checking the security aspect of the atms for preventing frauds.

● Cash Management-Coordinating with the concern vendor for day to day cash management for 128 atms of Kolkata for controlling the cash efficiency ration.

● Coordinating with CIT vendor as well as reportees for cash processing, cheque processing and retained cards processing.

● Solving ATM related client’s queries.

● Reconciling the differences and discrepancies of any Atm transaction.

● Ensuring credit of the client’s deposit within the given turn around time.

● Monitoring the cash balancing report to ensure the proper balancing and cash loading the atms.

● Co-coordinating with the different vendors for rectifying any technical problems.

● Overseeing ATM related problems.

● Coordinating the maintenance report of ATMs with vendors of admin division

● Supervising cash and cheque processing in coordination with clearing department.

● Merchandising –Designing the atm site from the marketing and servicing point of view.

● Divisional Budgeting

● MIS Reporting

● Cash Planning- Ensuring the no cash dry situation and keeping the cash at the optimum level.

● Resolving & Handling of customers queries regarding cash and cheques deposited not reflecting into the a/c, cash not dispense from the ATM etc over telephone & through online assistance & customer relationship management with concerned department and branch’s.

● Surprise verifications, Visit and management of ATM .

● Handling the captured credit/debit cards which are captured in atms.

● Checking audit trail and cash balancing report of atm for physical and base & journal differences.

● Various report generations, proper record maintenance to ensure the complaints and audits.

● Downloading authorized file to print reports of cash deposits by the customers in the offsite atm.

● Passing of DLR entries properly on daily basis.

● Crediting customer A/c for ATM Deposit envelopes.

● Maintaining the records of all discrent Deposit envelopes of all CIT agencies.

● Processing & maintaining proper records of cheques sent/received from clearing.

● To ensure proper correspondence & record up keeping related to captured cards.

● To assist & Guide the Branches, Phonebankings any customer walking for captured card handover on daily basis.

● To upload data related to captured cards on bulleting Board & update the same to phonebanking on daily basis.

● Heading ATM division of Kolkata city with the team of one officer and two clerical officials.

● a)Operation

● b)Service

● c) Supervising and coordinating the technical areas.

Oct’99 to Dec’01, HDFC Bank Ltd as Chief Teller at Kolkata

● Cash remitting and withdrawal from RBI .

● Looking after the requirement of nine branches at Kolkata and helping them to keep their vault within the limit.

● Surprise cash verification for internal audit compliance.

● Responsible for conducting the teller function at Salt Lake branch.

● Ensuring client servicing and keeping the vault within the limit.

July’99 to Oct’99, HDFC Bank Ltd as Welcome Desk Officer at Kolkata

● Serviced the existing and new clients handing the queries across the table in the branch.

● Responsible for handling deliverable for the clients.

Nov’97 to July’99, HDFC Bank Ltd as Personal Banker at Kolkata

● I was assigned in setting up a new semi urban branch, supervising the sales team for the branch, as well as providing effective service to the customers.

Mar’97 to Nov’97, HDFC Bank Ltd as Teller at Kolkata

● Responsible for conducting the teller function at Salt Lake branch. Servicing customers for Cash depositing cash and withdrawals.

Nov’96 to Mar’97, HDFC Bank Ltd as CPU Executive in Kolkata

● Checking and processing in system different type of account opening forms.