Himaja Bhupasamudram

Summary

Dynamic Technical Services Professional with a proven track record at Kyndryl, excelling in cloud operations and CI/CD automation. Achieved significant cost savings through strategic resource optimization while enhancing system stability. Proficient in Azure DevOps and incident management, with strong collaboration skills to drive operational efficiency and customer satisfaction.

Overview

Certification

years of professional experience

Work History

Technical Services Professional

Kyndryl

08.2021 - Current

Provided operational support for enterprise multi-cloud management platforms serving large-scale customers.
Managed incidents and service requests through ServiceNow and Jira, ensuring SLA compliance.
Collaborated with engineering, QA, DevOps, and product teams to resolve integration and deployment issues.
Supported cloud onboarding across Azure, AWS, and GCP environments.
Automated CI/CD pipelines and managed release processes using Azure DevOps and Terraform.
Conducted troubleshooting and root cause analysis for customer-reported production issues.
Performed API validation and troubleshooting with Postman and browser developer tools.
Achieved yearly savings of approximately 2 million AED through cloud resource optimization initiatives.

Cloud Operations Professional

IBM

06.2019 - 07.2021

Supported cloud operations and enterprise platform management for Vodafone business environments.
Monitored cloud product releases, upgrades, and production systems, ensuring high availability and operational stability.
Troubleshot platform connectivity, deployment, and integration issues across cloud environments.
Provided operational and technical support for Multi-Cloud Management Platforms (MCMP).
Worked closely with internal teams and stakeholders to resolve customer-reported issues within SLA timelines.
Supported incident management and resolved production issues, enhancing service reliability and customer satisfaction.
Collaborated with cross-functional teams, driving improvements in platform stability and operational efficiency.

Education

B.Tech - Electronics & Communication Engineering

KL University

Vijayawada

04-2019

Skills

DevOps and CI/CD: Azure DevOps, Git, Azure Repos, Terraform
Cloud platforms: Microsoft Azure, AWS, GCP
Operating systems: Linux (RHEL, Ubuntu)
Python scripting

Ticketing and monitoring: ServiceNow, Jira, PagerDuty, UptimeRobot
Monitoring and RCA: Log analysis, incident management, root cause analysis
API testing
Data visualization

Finops Cloud Optimization

Maaden, Worked on cloud cost optimization initiatives for the Maaden enterprise account., Identified underutilized cloud resources and implemented optimization strategies to reduce operational costs., Achieved yearly savings of approximately 2 Million AED through FinOps governance and cloud resource optimization., Collaborated with stakeholders and cloud operations teams to improve cost visibility, reporting, and utilization efficiency., Supported cloud financial management practices aligned with operational and business goals.

Accomplishments

Delivered annual cloud cost optimization savings worth approximately 2 Million AED for the Maaden account.
Successfully resolved high-priority production incidents within SLA timelines.
Supported enterprise clients across multi-cloud environments by troubleshooting deployment, integration, and connectivity issues.
Guided junior team members during release and upgrade activities and provided operational support for critical production systems.

Certification

ITIL 4 Foundation
Microsoft Certified Azure AI Fundamentals
Microsoft Certified Data Fundamentals
Microsoft Certified Fundamentals
FinOps Certified Practitioner

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

₹1500000/yr - ₹1800000/yr

Timeline