HIMAKANTH MADDIRALA

Cogoport is a global trade platform for importers, exporters, and freight forwarders. It helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options, and costs.

Achievements/Tasks:

• Managed end-to-end sea and air export shipments across India.
• Ensured smooth customs clearance and timely BL release.
• Built strong client relationships and drove customer acquisition and retention.
• Identified opportunities for upselling and cross-selling.
• Coordinated with operations teams for seamless shipment execution.
• Followed up with clients for timely document submission.
• Maintained detailed shipment records and generated reports.
• Managed inbound and outbound communication for lead generation and customer engagement.

Delhivery is a leading Indian logistics company. It offers parcel transportation, warehousing, freight, and supply chain management. Serving over 18,600 pin codes, Delhivery is known for its technology-driven solutions and handles millions of shipments daily across diverse industries.

Achievements/Tasks:

• Boosted sales for SMEs and direct-to-consumer brands.
• Led a team of 6 account managers, ensuring high performance.
• Retained top clients for six months, maintaining zero churn.
• Provided regular performance reports to key clients.
• Increased sales and revenue by over 10% monthly, with high delivery success rates.
• Achieved significant growth in the past six months, exceeding targets.
• Improved shipment efficiency by reducing processing time and increasing resolution rates.
• Collaborated with teams to solve client issues and streamline processes.
• Managed a large client base using Salesforce, tracking performance and identifying growth opportunities.
• Expanded client partnerships through cross-selling and upselling.
• Optimized operations by designing and implementing efficient processes.
• Resolved escalated issues from the CEO and social media, identifying root causes and implementing solutions.
• Improved customer satisfaction by driving a positive Net Promoter Score.
• Developed and supported team members, fostering a collaborative culture.

Achievements/Tasks:

• Built and maintained strong client relationships, driving product adoption and revenue.
• Managed a diverse client base, including B2C, B2B, and D2C, with a monthly volume of 2.5 L.
• Monitored top client performance and conducted regular review calls.
• Resolved day-to-day operational challenges and provided timely solutions.
• Optimized pricing and discounts to increase client revenue.
• Ensured effective communication and issue resolution with relevant teams.
• Cross-sold additional services to expand the client's service portfolio.
• Improved client satisfaction by analyzing feedback and implementing changes.

OM Logistics Ltd. is a logistics company specializing in supply chain solutions. They offer a range of services including transportation, warehousing, customs clearance, and value-added services. Their focus is on providing efficient and reliable logistics solutions for businesses across various industries.

Achievements/Tasks:

• Managed and coordinated the entire shipment process, including pick-up and delivery of B2B ( PTL )
• Ensured timely and accurate delivery of shipments by tracking and monitoring shipments.
• Maintained strong customer relationships through regular communication and follow-ups.
• Provided exceptional customer service by resolving issues and addressing concerns promptly.
• Generated and analyzed daily, monthly, and weekly performance reports to identify areas for improvement.
• Collaborated with cross-functional teams to optimize operations and streamline processes.
• Implemented corrective actions to mitigate risks and prevent service disruptions.