Himali Uniyal
Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Ienergizer- SFO (Roblox)
02.2019 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Researched and rapidly resolved client conflicts to maintain key accounts
- Handled customer inquiries and complaints with professionalism to restore satisfaction
- Greeted customers and listened closely to problems described to determine solutions
Education
Bachelors of Commerce (Honours) - Bachelor's of Law
Delhi University
Delhi, India05.2019
Skills
Technical Skills
Knowledge about:
- CRM, Zendesk, Slack
- MS Excel, MS Word, PowerPoint
Functional Skills
Customer Relation, Report Presentation, Communication and Presentation, Decision Making, Problem Solving, Coaching and mentoring
Hobbies
- Reading Novels
- Listening Old songs
- Swimming
- Playing Volleyball
- Travelling
Languages
Hindi
English
Timeline
Senior Customer Service Representative
Ienergizer- SFO (Roblox)
02.2019 - Current
Bachelors of Commerce (Honours) - Bachelor's of Law
Delhi University
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