Himali Trivedi
U 5/472-476 Northroad, Ormond
Summary
Qualified Education Agent Counsellor (QEAC M428) with versatile experience in both student recruitment and migration consulting, with a proven track record of excelling in international and domestic student recruitment and regulatory compliance. Leveraging advanced administrative skills and strong documentation management and communication, I successfully streamlined admissions processes, achieved enrollment targets, and fostered cross-cultural relationships while enhancing student, university, and DHA requirements.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Migration Consultant & Admission Officer
AUSSIZZ GROUP
Melbourne
07.2022 - Current
- Managed education and migration-related appointments, documentation, and admissions effectively.
- Pursued required documents from universities and Department of Home Affairs, ensuring compliance with current policies.
- Tracked progress of admission and migration applications according to Universities and DHA guidelines.
- Supported team and following up via strong communication for finalizing current and future enrollments.
- Maintained accurate applicant records in the database and facilitated communication with relevant organizations.
- Organized and supervised volunteer tasks to enhance personal and team productivity.
- Arranged informative seminars on entry requirements, fees, scholarships, and application processes for applicants.
- Entered applicant information and financial data into CRM system, ensuring accuracy for audits.
- Delivered high-quality client service by managing relationships with applicants and internal stakeholders, including the academic and administrative teams.
- Supported peak-period recruitment and admissions operations across the Future applicant portfolio, contributing to the achievement of enrollment targets and visa deadlines.
Sr. International Education Advisor
CAREER VISION INTERNATIONAL
12.2015 - 08.2022
- Guiding students about the content and structure of international University programs including graduation and transfer requirements for a particular program of study.
- Supports and encourages confidence in academic decision making by promoting student independence in academic processes and regulations.
- Assists in the recruitment and selection of new staff.
- Conducts orientation, training, and development sessions for new staff.
- Fosters strong relationships with other service areas to ensure effective communication.
- Remaining for current technology to provide advising services at international level.
- Representing the academic advising department on various internal and external committees.
- Traveling for business Counselor meets and Promotional Purposes.
Team Leader
CECA
Melbourne
05.2022 - 07.2022
- Provide leadership, supervision, and guidance to team members, including work prioritization, coaching, mentoring, performance development, KPIs, guidance on compliance with university policy and procedure, and encouraging a strong customer focus.
- Provide expert customer service in relation to direct inquiries from clients, or escalated queries from other staff.
- Support a work environment of continuous review and improvement by overseeing and reporting on process and service efficiency and implementing performance improvement measures.
- Led and mentored a team responsible for the seamless processing of both domestic and international student applications, ensuring strict adherence to University policies, deadlines, and quality standards.
- evaluation of advanced standing and credit transfer applications, ensuring accurate and consistent integration into student study plans.
- Provided expert guidance to team members, fostering a culture of collaboration, excellence, and accountability, while ensuring alignment with service level agreements and performance targets.
- Utilized data analytics and performance metrics to track team outcomes, identify process inefficiencies, and implement strategic improvements to enhance operational efficiency.
- Facilitated clear and timely communication with applicants, faculty, and cross-departmental teams to ensure consistent and accurate information regarding admissions procedures and application progress.
- Spearheaded the development, implementation, and maintenance of detailed admissions process documentation, promoting transparency, consistency, and continuous improvement across the team.
- Ensured full compliance with the University's risk management framework, quality assurance protocols, and policies, maintaining high standards of governance and operational integrity.
- Coordinated resource planning and team activities during peak admissions periods, ensuring the smooth and efficient delivery of recruitment and enrollment operations to meet institutional targets.
Education Advisor/ Admission Officer (Australia)
IDP EDUCATION
08.2016 - 04.2022
- Streamlined international student recruitment by aiding in program selection and scholarships.
- Handled the full cycle from application processing, enrollments, to visa finalization.
- Represented academic advising department at diverse internal and external meetings.
- Contributed to client workshops, reinforcing company presence and relationships.
- Administered documentation, visa inquiries, and student support services effectively.
- Enhanced student experience through accommodation and OSHC assistance offerings.
- Maintained GTE/GS compliance to uphold institutional standards.
- Worked in a diversified, cross-cultural environment, and under high pressure during busy intakes.
International Student Advisor, Australia
EDUCATION CENTER OF AUSTRALIA (ECA)
03.2015 - 11.2015
- Oversaw recruitment, selection, orientation, and entry requirements for students.
- Maintained and shared accurate study abroad databases.
- Coordinated with faculty and staff to enhance student learning opportunities.
- Collaborated with overseas counterparts regarding outbound student applicants.
- Researched and promoted scholarship opportunities for study abroad programs.
Processing Officer - Admissions
WINNY IMMIGRATION AND EDUCATION SERVICES
08.2014 - 02.2015
- Guided students in understanding and fulfilling degree requirements.
- Facilitated appropriate course registration for students.
- Coordinated communication between clients and universities through email and phone.
- Collaborated with university staff to address student inquiries effectively.
- Liaised with university support groups to manage diverse student needs.
- Managed recruitment processes and documentation procedures efficiently.
Education
Bachelor's Degree - Engineering
GTU
07-2014
Skills
- Client relationship management
- Advanced administrative skills
- Document management
- Application tracking
- Technical proficiency
- Microsoft software systems
- Cross-cultural communication
- Time management
- Analytical thinking
- Team building
- Conflict resolution
- Training and development
Certification
- QEAC M428- PEIR Certification for Australia
- Google Certification for The Fundamental of Digital Marketing
- IDP Education, Student enrollment officer Australia Certificate as Qualified counsellor
- Other organizational Employee of the month, Training and Development certifications
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Migration Consultant & Admission Officer
AUSSIZZ GROUP
07.2022 - Current
Team Leader
CECA
05.2022 - 07.2022
Education Advisor/ Admission Officer (Australia)
IDP EDUCATION
08.2016 - 04.2022
Sr. International Education Advisor
CAREER VISION INTERNATIONAL
12.2015 - 08.2022
International Student Advisor, Australia
EDUCATION CENTER OF AUSTRALIA (ECA)
03.2015 - 11.2015
Processing Officer - Admissions
WINNY IMMIGRATION AND EDUCATION SERVICES
08.2014 - 02.2015
Bachelor's Degree - Engineering
GTU
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