Himangshu Deka
Deputy Manager CIG & Transformation
Bangalore
Summary
Experienced professional with over 14 years in Business Excellence, Robotic Process Automation, Continuous Improvement, and Transformation consulting across diverse domains. Certified Lean Six Sigma Black Belt and RPA Program Management specialist, adept at driving organizational growth through innovative project ideation and execution. Skilled in articulating and implementing strategies to enhance productivity, efficiency, and customer satisfaction metrics. Seeking a challenging role to leverage my educational background and contribute to the long-term success and profitability of a progressive organization
Overview
13
13
years of professional experience
4
4
Certificates
Work History
Deputy Manager
Sagility India Pvt Ltd
12.2023 - Current
- Identified and capitalized on process improvement opportunities across various processes, focusing on transactional quality enhancements
- Mentored operations teams to successfully lead over 10 Continuous Improvement & Growth (CIG) projects, yielding approximately $500K in combined benefits across diverse client accounts
- Led two Value Stream Mapping (VSM) initiatives for ACAS and HRP processes, deploying ESOAR methodology to pinpoint and streamline non-value-added activities. This effort resulted in significant efficiency gains, saving 54 FTEs out of total of 687 FTEs.
Assistant Manager
Sagility India Pvt Ltd
3 2020 - 11.2023
- Spearheaded and supported quality improvement initiatives to enhance and sustain the quality management system
- Utilized Value Stream Mapping (VSM) to map current and future state business workflows, driving operational efficiency
- Identified automation opportunities, prepared Business Requirements Documents (BRD), conducted Cost-Benefit Analysis (CBA), and assessed processes, resulting in savings of approximately $800K through process automation
- Identified and implemented process improvement opportunities across various processes and transactional quality areas
- Identified potential Yellow/Green/Black Belt projects aligned with business objectives and assigned them to candidates through knowledge transfer, continuous guidance, and mentoring
Quality Lead
Hinduja Global Solutions, HGS
10.2017 - 02.2020
- Created improvement opportunities aimed at reducing financial defects by addressing knowledge gaps among quality personnel
- Successfully led two Black Belt projects aimed at enhancing Business Quality (BQ) within ACAS and HRP business units, resulting in cost savings of $100,000 and $400,000 respectively
- Conducted weekly Quality calibration calls to maintain consistency and alignment with quality standards
- Managed a team of quality analysts, ensuring daily updates on processes and addressing client inquiries promptly
- Coordinated training and recruitment efforts to ensure quality execution met organizational requirements
- Implemented vitality sessions to bridge knowledge gaps and optimize quality delivery
- Established calibration sessions with external audit teams to address discrepancies in claim audits and uphold external quality standards
- Provided mentorship to quality analysts, emphasizing the importance of driving and maintaining high-quality standards.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction
Quality Executive
Hinduja Global Solutions, HGS
02.2011 - 05.2017
- Assisting operational teams in overall performance improvement action plans such as coaching, monitoring and mentoring
- Conducting knowledge test and providing effective feedback to the under performers
- Responsible for monitoring live/random/focus/High Dollar audits on Performance guarantee policies and non-PG policies
- To evaluate and provide reasonable assurance that risk management, control, and governance systems are functioning as intended and will enable the client parameters and goals to be met on a consistent basis
- To provide continuous education and staff development based on external and internal quality
- To analyze and monitor external errors thereby providing a concrete action plan based on the financial impact as per quality.
- Streamlined quality assurance processes for increased efficiency and cost savings
Education
Aircraft Maintenance Engineering - Aircraft Powerplant Technology
IIAS
Kolkata 05.2001 -
BA (Hons) - Public Administration
IGNOU
New Delhi, India 05.2001 -
Higher Secondary - Science Education
B. Borooh College
Guwahati, India 05.2001 -
HSLC - Science Education
Secondary School
Guwahati04.2003
Skills
Quality Assurance & Control
Certification
Certified Six Sigma Black Belt (CSSBB) from Benchmark Six Sigma, License No 13905504
Areas Of Excellence
- Business Process Re-engineering & Process Improvement
- Program Management
- Robotics & Automations
- Assessments & Audits
- Good Communication skills with clarity of thought.
- Results-oriented performer with a strong track record of performance in turnaround.
Personal Information
- Father's Name: Kamal Kumar Deka
- Mother's Name: Maya Deka
- Date of Birth: 02/26/87
- Marital Status: Single
Client Servicing
- Delivered customer value by identifying process gaps, policy deficiencies, and areas for improvement
- Played a key role in the Performance Improvement Team at Aetna International, SEZ, pinpointing and implementing enhancements across various processes
- Selected as Process Improvement Analyst (PIA) for Manila, Philippines, leading a month-long assignment to identify root causes and deploy strategies that boosted productivity
Disclaimer
I ,Himangshu Deka,hereby declare that the above details are true to the best of my knowledge and belief.
Place:Bangalore
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