Summary
Overview
Work History
Education
Skills
Timeline
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HIMANI

Team Lead Operations
New Delhi

Summary

Multi-tasking Team Leader well-known for executing successful, new initiatives.Trains new hires and mentors struggling workers to achieve overall team success. Call audits for the betterment of the team and process to meet the client expectations. Working on different clients projects. Leading the team of more than 50 agents . Organized with positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Awarded as Valuable Team Player.

Overview

15
15
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Team Lead

Tech Mahindra
Noida
06.2018 - Current


  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Audited team performance and compliance with quality standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Subject Matter Expert

Tech Mahindra
Noida
06.2018 - Current
  • Improved user productivity and efficiency through system training and support.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Collaborated with management to identify and prioritize new development concepts.

French Language Expert

Tech Mahindra
Noida
06.2018 - Current


  • Assisted foreign language-speaking clients with inquiries.
  • Evaluated customer information to explore issue, develop potential solutions and maintain high-quality service.
  • Helped the customers every time by approaching conversations with positive attitude.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

French Language Instructor

Langma International PVT LTD
New Delhi
04.2017 - 05.2018
  • Handled many batches of freshers and professionals.
  • Provide Training on DELF-DALF Examination
  • Handled Presentations for clients .
  • Worked as a Language Consultant
  • Worked with the internal staff to ensure documents are processed and timely sent for closing.
  • Worked with the Business Management department.

Education

MBA - Business Management

Narsee Monjee Institute of Management Studies
07.2021 - Current

Master of Arts - English

IGNOU
07.2018 - 06.2020

Advanced Diploma French -

Hansraj College
04.2001 -

B1 French -

Alliance Francaise
04.2001 -

Bachelor of Arts - English

SOL, Delhi University
05.2015 - 06.2018

Skills

Production monitoring

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Timeline

MBA - Business Management

Narsee Monjee Institute of Management Studies
07.2021 - Current

Master of Arts - English

IGNOU
07.2018 - 06.2020

Team Lead

Tech Mahindra
06.2018 - Current

Subject Matter Expert

Tech Mahindra
06.2018 - Current

French Language Expert

Tech Mahindra
06.2018 - Current

French Language Instructor

Langma International PVT LTD
04.2017 - 05.2018

Bachelor of Arts - English

SOL, Delhi University
05.2015 - 06.2018

Advanced Diploma French -

Hansraj College
04.2001 -

B1 French -

Alliance Francaise
04.2001 -

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HIMANI Team Lead Operations