Himani Arora
Delhi NCR
Summary
Result-driven and versatile Professional with over 7 years of rich experience spanning Operations Management, Vendor Management, and B2B/B2C Sales within the dental and healthcare industry. Proven track record of streamlining day-to-day operations, optimizing supply chains, and managing cross-functional teams. Adept at vendor negotiations, contract management, and driving business efficiency to achieve organizational targets.
Overview
1
1
Language
16
16
years of post-secondary education
9
9
years of professional experience
Work History
Operations & Sales Manager
Celladent
Pune
02.2025 - Current
- Achieved and consistently exceeded monthly sales targets through effective sales planning and execution.
- Led, motivated, and supported the sales team to achieve individual and team sales goals.
- Developed and implemented sales strategies to drive business growth and increase revenue.
- Identified new business opportunities through lead generation, client meetings, and market research.
- Built and maintained strong relationships with dealers, distributors, and key customers.
- Conducted product presentations, negotiations, and successfully closed high-value sales opportunities.
- Monitored team performance, tracked sales KPIs, and provided guidance to improve productivity.
- Coordinated with the operations, accounts, and logistics teams to ensure seamless order execution and customer satisfaction.
- Managed the complete sales cycle from lead generation to order closure, invoicing, dispatch, and payment follow-up.
- Prepared sales forecasts, MIS reports, pipeline reports, and performance analysis for management.
- Ensured high customer satisfaction through prompt issue resolution and excellent after-sales support.
- Collaborated with cross-functional teams to improve operational efficiency and achieve business objectives.
- Mentored team members and supported their development to enhance overall sales performance.
- Contributed to overall business growth by achieving revenue targets and strengthening long-term client relationships.
Sales Executive & Vendor Management Specialist
Unicorn DenMart Ltd.
01.2019 - 02.2025
- Consistently achieved and exceeded monthly and annual sales targets through strategic sales planning and execution.
- Generated new business opportunities by identifying prospective customers, conducting follow-ups, and converting leads into long-term clients.
- Managed the complete B2B sales cycle from lead generation and product demonstrations to quotation, negotiation, order closure, and payment follow-up.
- Built and maintained strong relationships with dentists, clinics, hospitals, dealers, and distributors, driving repeat business and customer retention.
- Promoted and sold dental equipment and consumables while delivering customized solutions based on customer requirements.
- Worked closely with the sales team to achieve overall regional sales targets and improve team performance.
- Prepared sales forecasts, pipeline reports, MIS reports, and business performance updates for management.
- Coordinated with operations, logistics, and accounts teams to ensure timely order execution, invoicing, and customer satisfaction.
- Negotiated pricing and commercial terms, contributing to increased revenue and improved profit margins.
- Managed dealer networks, expanded market presence, and identified opportunities for business growth.
- Maintained accurate customer records, quotations, and sales transactions using Tally and internal CRM systems.
- Provided exceptional after-sales support, strengthening client relationships and ensuring high customer satisfaction.
- Mentored new team members and shared product knowledge and sales best practices.
- Recognized twice as “Star of the Month” (August 2022 & April 2023) for outstanding sales performance and target achievement.
Sales & Marketing Trainee
Ceasefire Industries Ltd.
01.2018 - 01.2019
- Gained hands-on training in B2B sales methodologies, fire safety product standards, and cold calling.
- Assisted the core sales team in lead pipeline generation and conducting product demonstrations.
Internship - Administration & Student Counseling
Noida Institute of Engineering and Technology (NIET)
Greater Noida
01.2018 - 03.2018
- Handled administrative documentation and onboarding processes for incoming students.
- Counselled prospective candidates regarding MBA program highlights, leading to successful admission conversions.
Education
MBA - Dual Specialization - Human Resource & Marketing
NIET (Noida Institute of Engineering and Technology)
B.Sc. - Home Science (Specialization: Dietetics)
Delhi University
Schooling - Commerce
Sophia Girls School
01.1997 - 01.2013
Skills
- Operations Management
- Vendor Management
- Personnel Management
- Organizing & Scheduling
- Recordkeeping
- Cross-functional Coordination
- Client Relationship Management
- Dealer Handling
- Lead Generation
- B2B & B2C Sales Strategies
- Negotiation
- MS Excel
- CRM Tools
- Tally on Cloud
- Email Support
Academic Highlights International Exposure
International Industry Visit, Singapore, Analyzed supply chain operations at Tiger Beer Company and utility management at New Water Company. Awarded a ₹10,000 cash prize for the best group presentation.
Core Skills
International Industry Visit, Singapore, Analyzed supply chain operations at Tiger Beer Company and utility management at New Water Company. Awarded a ₹10,000 cash prize for the best group presentation.
Languages
English
Beginner
A1
Timeline
Operations & Sales Manager
Celladent
02.2025 - Current
Sales Executive & Vendor Management Specialist
Unicorn DenMart Ltd.
01.2019 - 02.2025
Sales & Marketing Trainee
Ceasefire Industries Ltd.
01.2018 - 01.2019
Internship - Administration & Student Counseling
Noida Institute of Engineering and Technology (NIET)
01.2018 - 03.2018
Schooling - Commerce
Sophia Girls School
01.1997 - 01.2013
MBA - Dual Specialization - Human Resource & Marketing
NIET (Noida Institute of Engineering and Technology)
B.Sc. - Home Science (Specialization: Dietetics)
Delhi University