Himani Bihagra
Delhi
Summary
Seeking a role to continue learning and perfecting skills while providing high-quality work, and encouraging personal growth.
Overview
7
7
years of professional experience
Work History
Finance Consultant
Embrace Consulting
New Delhi
06.2024 - Current
- Assisted with the development of business plans and projections for client businesses.
- Assisted with audits by providing requested documentation and responding promptly to questions from auditors.
- Partnered with BCG (Boston Consulting Group) for Leadership Development Programs in Govt. Banks.
- Maintaining proper invoice records.
Fraud and Chargeback Associate
Genpact India Pvt Ltd.
Gurgaon
07.2023 - 05.2024
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Managed the process of chargebacks for disputed Visa and Mastercard transactions.
- Analyzed transactions to identify fraudulent activity.
- Conducted bank reviews for disputed transactions.
- Processed Pre-Arbitration and Arbitration for Visa and Mastercard transactions.
Fraud and Chargeback Associate
FIS Global Pvt Ltd.
Gurgaon
01.2023 - 07.2023
- Verified credit card charges against purchase receipts for accuracy.
- Managed disputed transactions for Mastercard handling efficient chargeback processing.
- Chargeback and fraud analysis for Visa.
- Assisted managers in Underwriting and Mortgage trainings.
- Filed Pre-Arbitration and Arbitration for disputed and fraudulent transactions.
Freelancer
Multiple Educational Institutions
New Delhi
10.2017 - 11.2022
- Created content for various websites, blogs, and social media accounts.
- Managed online campaigns to reach target audiences on multiple platforms.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Provided written translations of legal, medical, and technical documents.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Reviewed audio recordings or video files requiring translation services.
Education
PG Diploma in Translation - Translation
Indira Gandhi National Open University
New Delhi12-2024
Master of Arts - English Literature
Indira Gandhi National Open University
08-2021
Bachelor of Arts - English Literature
University of Delhi
Sri Aurobindo College08-2017
Senior Secondary -
Kendriya Vidyalaya
RK Puram Sector 8 New Delhi 11002207-2014
Skills
- Credit analysis
- Fraud and anomaly analysis
- Account information review
- Chargeback Management Expertise
- Experienced with Data Navigator in Pre-Arbitration
- Dispute resolution skills
- Fraud Detection
- Effective Communication
- Advanced Hindi and English language skills
Affiliations
- Social media growth and development Conducted workshops on the importance and development of society through social media.
- Language Growth and Sign Language Conducted a seminar and workshop about the importance of sign language.
- Field Study Research on language acquisition in children.
- Field Study Research on the role of English Literature during the freedom struggle.
Languages
Hindi
First Language
English
Proficient (C2)
C2
INTERESTS
- Swimming
- Cooking
- Driving
- Adventure Sports
- Travelling
Timeline
Finance Consultant
Embrace Consulting
06.2024 - Current
Fraud and Chargeback Associate
Genpact India Pvt Ltd.
07.2023 - 05.2024
Fraud and Chargeback Associate
FIS Global Pvt Ltd.
01.2023 - 07.2023
Freelancer
Multiple Educational Institutions
10.2017 - 11.2022
PG Diploma in Translation - Translation
Indira Gandhi National Open University
Master of Arts - English Literature
Indira Gandhi National Open University
Bachelor of Arts - English Literature
University of Delhi
Senior Secondary -
Kendriya Vidyalaya