Himani Gaikwad

Overview: As a part of Program Operations, I manage the end-to-end onboarding process for new students, ensuring a seamless transition into the program. My role involves operational management of student-mentor relationships, process documentation, and continuous process improvement initiatives.
Key Responsibilities:

Student Onboarding & Integration:
Oversee monthly student onboarding, ensuring accurate information collection, mentor assignment, and group placement.
Mentor & Program Support:
Manage mentor-student rematching and address mentor concerns to maintain program quality.
Provide backend support to student advisors, streamlining their workflow.
Process Documentation & Improvement:
Maintain and update the knowledge base and student handbooks.
Lead process improvement initiatives to enhance operational efficiency

As an Operation Manager

• Redesigned the communication flow and the process flow for tests and placements for the Data science course by interacting with customers and clients to identify the business needs and requirement
• As team leader I was able to set clear team goals and KPIs. Delegated task and project deadlines. Made sure that team is motivated whenever necessary organized a team building activity.
• Led experiments for Scaler on various Customer experience plans, conducted market research and collecting pulse feedback across different user segments

As an Operation Associate

• Built a team of Mentors, Technical assistant and Lecturers which includes setting up interview process, hiring, connecting them to customers and building up a strong community.
• Identified issues, analyzed information and provided solutions to problem faced by customers, Mentor's and NBFC's

As a SSM, (Student Success Manager)

• resolved problems and improved experience of 200 plus mentees (student)
• Work closely with Co-Founders, Leaders to set and implement processes, procedures to follow through with implementation.

Project (Finance-Ops)

• Coordinated with Finance team and different NBFC Partners for onboarding of prepaid students wherein we were able to generate excellent revenues for the company.
• Worked on building refund process. Ensuring that the refund is returned to the customer within the time period specified, and collaborating with an NBFC partner on loan cancellation requests.
• Worked on developing a procedure for closing 1000+ postpaid cases and assuring timely payment after the learner was placed

• Generated advertising space in newspaper through advertisers and agencies to generate revenue for company
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  Maintained and enhanced customer relationship of Navabharat
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  Participated toward increasing circulation using different marketing strategies like discount booklets