Himani Gupta

Duetsche Bank Project - Cybersecurity and Incident Management

• Facilitated 100+ daily scrum meetings, 20+ sprint planning sessions, 20+ sprint reviews and retrospective meetings to ensure effective communication, collaboration and progress tracking.
• Led a cross-functional team of 10+ members in successful completion of enhancement project, resulting in 20% increase in cybersecurity measures effectiveness.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Presented project updates and deliverables to clients, addressing their concerns and ensuring alignment with project goals and objectives

• Implemented the 'AS IS' process for 5 customers, surpassing expectations by achieving ERP go-live in a record-breaking 3 months instead of the standard 6 months, resulting in increased operational efficiency and cost savings
• Conducted requirement gathering sessions with key business stakeholders (Vice Chancellors/HOD) and successfully created over 30 complex and simple user stories (JIRA) per customer, ensuring comprehensive documentation of user requirements and facilitating efficient software development
• Identified and addressed shortcomings and gaps in the existing solution by mapping process activities, resulting in a quantifiable improvement in operational effectiveness and customer satisfaction
• Collaborated closely with software development teams, delivering more than 20 new features for each customer, leading to enhanced system functionality, user experience, and overall business performance
• Developed and managed an internal CRM project, resulting in streamlined ticket resolution and follow-ups with dependent teams, reducing resolution times by 100% and improving customer satisfaction
• Successfully completed history data migration projects within established timelines, ensuring the seamless transfer of critical data, mitigating risks, and maintaining data integrity
• Coordinated with cross-functional teams to address gaps and roadblocks, ensuring smooth project implementation, resulting in a reduction of project delays by 75% and increased stakeholder satisfaction
• Served as the primary project leader, overseeing the project's overall duration estimates, tracking the schedule, and effectively managing a team of 10+ associates.

• Translated stakeholder requirements into detailed product specifications and workflows, resulting in accurate user stories and GUI mock-ups
• Effectively communicated functional and business requirements to the development team, ensuring seamless collaboration and alignment
• Developed comprehensive test cases to conduct rigorous functional, user acceptance, and performance testing, guaranteeing the reliability and quality of the product
• Utilized ZOHO CRM for efficient lead management, follow-ups, and execution of successful sales campaigns, resulting in increased customer engagement and sales conversion rates
• Produced impactful presentations, engaging video tutorials, and compelling content for client meetings, webinars, and conferences
• Effectively promoted sales through product documentation, demonstrations, and persuasive web content
• Conducted data analysis and generated insightful reports and visually appealing dashboards for customers and collaborators, effectively showcasing the results and providing actionable insights for decision-making
• Conducted product demonstrations over Webex/Teams calls, effectively highlighting key features and benefits to researchers and scientists
• Provided comprehensive end-user training, ensuring users were proficient in utilizing the product's functionalities.

• Managed the maintenance and upkeep of IBM WebSphere servers across multiple UNIX platforms, ensuring optimal performance and availability
• Installed, configured, administered, and resolved issues with IBM WebSphere application server, guaranteeing a reliable and efficient environment for development, testing, and staging activities.