HIMANI GUPTA MITTAL

• End to end customer management from quote requests to invoicing.
• Customer Software Portfolio and catalog management.
• Working on all customer requests under a defined SLA with the ticketing tool Service Now.
• A clear understanding of licensing model and quoting for software publishers like Microsoft, Adobe, Think-cell, Jetbrains, Atlassian, etc.
• Negotiation with vendors for the best possible prices and discounts.
• Procuring and providing the best price quote to customers on the bidding portal.
• Mapping the new publishers & vendors through secondary research with the help of google and BI (Business Intelligence & Navision) tool to procure the software license.
• Supporting the procurement team globally and helping them as per their requirement like price comparison, quote, searching vendors etc.

Responsibilities apart from the main role-

• Training of new hires as per customer exception process.
• Managing customer invoices on Ariba Portal
• Testing new ERP tool in the UAT environment, then implementing and training for real-time usage.
• Processing quote requests and orders for SoftwareONE internal usage

Aon | Alight Solutions | Wipro -2018

• Item Catalogue Maintenance: Maintaining items in the system and mapping them with the final negotiated price of the goods/services with the respective vendor
• Purchase Requisition approval & purchase order dispatch - Reviewing the requisitions submitted by the business and approving them on behalf of procurement after all the checks are done
• Creation of Manual Purchase orders with 100 % accuracy (Went Live with Manual PO Process)
• Vendor management and approvals - This includes vendor review, OFAC checks, vendor documents review, getting taxation and compliance approvals and then approving the same for vendor creation in the system
• Sourcing/Buyer - I have been working with category managers in procurement of various IT & Non IT assets/services
• Hands on experience in preparing business cases for Leadership approvals, depicting comparison of initial and final quotes from the vendors along with rationale for purchase including rolling out RFPs
• Reporting - Preparing reports of the annual spend, vendor management data etc.