HIMANI JASWAL
Pathankot
Summary
Operations professional with expertise in streamlining processes and driving operational excellence. Adept at fostering team collaboration and ensuring seamless execution of projects. Valued for reliability and adaptability in dynamic environments, with strong skills in communication and leadership.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager, Customer Service
Equitas Small Finance Bank
2025 - Current
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Cash handling and carrying all the cash activities .
- Processing of all the customer requests with the due diligence.
- Maintain the old records
- Maintaining of files vouchers registers and other documents.
- Locker handling and taking care of all the customer regarding this .
- Processing of Account openings with proper checking of KYC documents with AOF.
- Cross selling of the products at the counter.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promote high quality sales, supply and customer service processes.
- Building positive relationships with the customers.
- Interacting with the clients to increase the comapny wide productivity.
Front Desk Officer
Kotak Mahindra Bank
06.2017 - 11.2018
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Cash handling and carrying all the cash activities .
- Processing of all the customer requests with the due diligence.
- Maintain the old records
- Maintaining of files vouchers registers and other documents.
- Locker handling and taking care of all the customer regarding this .
- Processing of Account openings with proper checking of KYC documents with AOF.
- Cross selling of the products at the counter.
Front Desk Assistant
IndusInd Bank
05.2014 - 06.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
MBA - Finance
RAYAT AND BAHRA
HOSHIARPUR03-2013
BBA - Finance
ADARSH BHARTIYA COLLEGE
Pathankot, India04-2011
Skills
- Have acquired various skills in management using technology from my education as well as work experience , have achieved great sense of responsibility and ability to get the job done and prior to the dead lines
- Great team player has worked under as well as manager myself , learned how to work under the pressure and encourage people with me to do so
Accomplishments
Qualified Life Insurance Contest such as Northstar, Jaipur Calling , Delhi Calling and Goa Calling and received the felicitation from Sr. RBM
Achieved the appreciation letter from organization for CASA achievemnts.
Achieved the Rewards and Recognitions in Insurance , term deposits and Account openings .
Timeline
Front Desk Officer
Kotak Mahindra Bank
06.2017 - 11.2018
Front Desk Assistant
IndusInd Bank
05.2014 - 06.2017
Assistant Manager, Customer Service
Equitas Small Finance Bank
2025 - Current
MBA - Finance
RAYAT AND BAHRA
BBA - Finance
ADARSH BHARTIYA COLLEGE
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