Himani Kheterpal
Human Resources
Chandigarh
Summary
Seeking a Recruitment/Delivery Manager position that leverages my expertise in recruitment and client relationship management, with a focus on business development and overseas opportunities. Dedicated to expanding market presence, driving revenue growth, and delivering exceptional client service. Committed to leveraging my strong interpersonal skills, cultural awareness, and business acumen to foster strategic partnerships and secure international business ventures. Eager to contribute to a dynamic organization, utilizing my proven track record in account management and passion for expanding into global markets.
Results-driven Account Manager with a proven track record in recruitment and talent acquisition. Extensive experience in managing client relationships, identifying staffing needs, and delivering strategic hiring solutions. Skilled in sourcing, screening, and selecting top-tier candidates to meet diverse organizational requirements. Strong ability to build and maintain productive partnerships with clients, stakeholders, and candidates. Committed to providing exceptional service, driving revenue growth, and exceeding client expectations. Adept at managing multiple accounts simultaneously while maintaining a high level of attention to detail and professionalism.
Overview
7
7
years of professional experience
Work History
Delivery/Account Manager(US Federal)
22nd Century Inc
02.2023 - Current
- Develop and implement a recruitment strategy tailored to the needs of the federal government agencies operating in the overseas location
- This includes understanding the specific skill sets and qualifications required for various positions
- Conduct thorough screening and evaluation of candidates to ensure they meet the federal government's eligibility criteria and specific position requirements
- This includes conducting interviews, assessing qualifications, conducting background checks, and verifying references
- Develop and execute a comprehensive business development strategy focused on the federal government sector
- This includes identifying target agencies, understanding their needs, and positioning your company as a trusted recruitment partner
- Conduct market research to identify upcoming federal government projects, programs, and initiatives that require recruitment services
- Stay updated on industry trends, government policies, and regulations related to recruitment in the federal sector
- Build and maintain relationships with key stakeholders within federal agencies, including HR departments, program managers, and decision-makers
- Attend industry conferences, seminars, and networking events to expand your professional network
- Prepare and submit proposals in response to government solicitations, requests for proposals (RFPs), and other procurement opportunities
- Collaborate with internal teams to gather the necessary information, develop winning strategies, and create compelling proposals
- Serve as the primary point of contact for federal clients, ensuring high levels of customer satisfaction
- Understand client requirements, provide timely updates, and address any issues or concerns that arise during project execution
- Ensure compliance with federal government regulations and requirements related to overseas recruitment
- Maintain accurate records of candidate applications, assessments, and selection processes
- Adhere to privacy and confidentiality guidelines when handling sensitive candidate information
- Collaborate with internal teams, such as recruiters, other account managers, and operations personnel, to ensure effective project delivery and client satisfaction
- Foster a collaborative and supportive work environment
- Ensure a positive candidate experience throughout the recruitment process
- Provide clear communication, timely updates, and support to candidates, addressing any concerns or questions they may have
- Enhance the reputation of the organization as an employer of choice
- Collaborate with hiring managers with selected candidates
- Facilitate the onboarding process, including orientation, visa and work permit assistance, and any other logistical requirements
- Provide regular reports and updates on recruitment activities, including candidate pipelines, selection metrics, and other key performance indicators
- Analyze data to identify areas for improvement and make data-driven decisions
- Collaborate with internal teams such as HR, legal, and operations to ensure compliance with organizational policies and procedures
- Establish relationships with external stakeholders such as recruitment agencies, educational institutions, and local organizations to expand candidate sourcing networks
- Build and maintain a talent pool of qualified candidates for future federal government recruitment needs
- Develop and implement strategies to engage and nurture relationships with potential candidates, ensuring a pipeline of qualified talent.
Assistant Manager-Talent Acquisition
Sopra Steria/GCS Recruitment Specialist
01.2022 - 02.2023
- Hiring for Companies based out in UK, Ireland, and US
- Shortlisting suitable profiles for the technical positions like software engineering roles, Architect positions, Network engineer roles, system admin, PM roles, BA positions and many more
- Doing resume screenings and scheduling meetings with the client
- Analyze technical needs from the Client to Understand the requirements
- Providing full support from sourcing to onboarding
- Work with the Hiring Managers and other Key Decision Makers to identify the staffing needs, position requirements and to come up with the best possible solutions and Candidates Utilize Online Recruiting Sources Such as Major and Niche Job boards, professional networking sites, user groups, social media and direct sourcing to identify and recruit qualified passive and active Candidates Write suitable job descriptions based on client needs, post openings on the job boards, networked with other Sourcing Companies
- Review Application and screen applicants to determine their qualifications related to working history, education, training, job skills and salary expectations and overall fit for the Organization
- Conduct in-depth Interviews, personally assessments to candidate knowledge, skill sets and abilities, awareness, and timeline to start Responsible to reference check, offer letters, rate changes, extensions, explaining employees’ benefits
- Managing the team of 5
- Trained new hires and helping them in achieving their targets.
Recruitment lead
Outline Systems/22nd Century INC
01.2020 - 01.2022
- Built and manage a pipeline of active professionals through job boards, employee referrals, internet sourcing, competitive research, cold calling, direct networking, advertising, and career fairs
- Internet Data Mining, Boolean search techniques
- Excellent knowledge of Internet based recruiting tools (Clearancejobs, Monster, DICE, and CareerBuilder, LinkedIn etc.) a variety of Applicant Tracking Systems
- Strong Management and Leadership skillset, proven ability to encourage and motivate employees
- Driven, Self-motivated, with the ability to work independently, as part of a team and multitask in a fast paced environment
- Providing Training to the new joiners
- Lead professional networking using online social media (LinkedIn, Twitter, Facebook) Interfaces effectively with customers, co-workers, and executive management
- Leveraged online recruiting resources and in-house database to identify the best candidates and build a virtual pipeline
- Established and defined job positions, suitable for the contract scope
- Satisfied Client needs by submitting suitable profiles in coordination with Recruitment team Responsible for full life cycle recruiting, including sourcing, interviewing, qualifying and placement of a full range of IT and Non-IT candidates for contract, contract to perm and direct hire positions on w2 hourly/salaried work type Defining job descriptions and short-listing candidates based on the requirement, technology, skillset, experience, and education
- Collaborating with hiring managers to understand their hiring needs and goals
- Working extensively in ATS: Job Diva to source and harvest profiles, update records and submit deserving candidates to the clients
- Responsible for the first-round telephonic screening of the profiles and communicating with all candidates on a regular basis and arranging & conducting interviews
- Screening resumes, interviewing qualified candidates, evaluating skill level, managing offer process, reference checks, and making salary recommendations
- Screening resumes, interviewing qualified candidates, evaluating skill level, managing offer process, reference checks, and making salary recommendations
- Responsible for creating and preparation of work orders, vendor contracts, offer letters, experience letters and relieving letters
- E-Solutions, Inc Technical Recruiter Oct 2018- DEC 2019 E-Solutions, Inc
- Is a certified minority-owned staffing firm spearheaded by industry experts
- E-Solutions, Inc
- Has developed a business structure with no boundaries, which means we work as one collective entity
- Our MSP partners and end customers have recognized our commitment to a partnering supplier model enabling us to expand to our present feat: 5 Nations – 15 Operational Centers 1800+ Workforce Revenue ~$100+ Million Top 10 vendor for $10 Billion System Integrator Client Industries: Life Sciences
- Healthcare
- Financial Services
- Insurance Logistics
- Telecommunications
- Automotive
- Technology
- Software Development Responsibilities: My Key responsibilities include – managing the recruitment and selection process, managing preferred vendors, short listing consultants and qualifying them, screening candidates by conducting telephonic interview and scheduling interviews with clients
- Provided Human Resources services and support to managers and team leads, assisting them to achieve divisional goals and objectives through strategic people management
- Sourcing and screening of potential IT candidates for openings with our clients
- Recruits, interviews, checks references, makes offers, and conducts orientation for new employees
- Provide qualified candidates to fulfill clients' hiring needs using recruiting strategies and best practices
- Analyze candidate information to determine matches between candidates and job openings
- Interview prospective candidates and educate candidates on company process Experience in recruitment for all US locations
- Posting jobs on the Internet portals like Monster.com, Dice.com and Career Builder, LinkedIn etc
- Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, and other strategies
- Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
- Sourcing the profiles matching as per the client's requirements through available in-house database and Searching on Job Portals
- Developed databases for client and candidates contact information.
Chat Support Analyst
EclerX
06.2017 - 03.2018
- Working on customers issues related to their internet, cable and billing
- Assisted Customers with network and cable issues via live chat
- Handled a large volume of chats for troubleshooting customers issues and if required scheduled repair technicians
- Troubleshooting, diagnosing and resolving complex network, cable and billing related issues and helping customers in installing network (modem, router and gateway) and cable devices.
Education
BSc in Computer Science -
Kurukshetra University
MBA in HR Management - undefined
NMIMS
Skills
Account Servicing
undefinedTimeline
Delivery/Account Manager(US Federal)
22nd Century Inc
02.2023 - Current
Assistant Manager-Talent Acquisition
Sopra Steria/GCS Recruitment Specialist
01.2022 - 02.2023
Recruitment lead
Outline Systems/22nd Century INC
01.2020 - 01.2022
Chat Support Analyst
EclerX
06.2017 - 03.2018
BSc in Computer Science -
Kurukshetra University
MBA in HR Management - undefined
NMIMS
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