Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Himani Khunger

Himani Khunger

Gurgaon

Summary

Analytical and detail-oriented professional with 4+ years of experience in technical support at Dell Technologies. Experienced in data interpretation, pattern identification, and high-volume case management in a fast-paced environment. Currently upskilling in Google Ads and performance marketing fundamentals with a strong interest in transitioning into Paid Search to drive data-backed marketing outcomes.

Overview

7
7
years of professional experience

Work History

Senior Technician, Client Managed Services

Dell International Services India Pvt. Ltd.
Gurgaon
01.2025 - Current
  • Supported two business accounts in managed services, ensuring smooth operations and client satisfaction.
  • Troubleshoot hardware and software issues for Dell products and services.
  • Provided remote support for customers experiencing technical difficulties with hardware or software products.
  • Executed installation and configuration of computer systems and peripherals, enhancing system functionality for users.
  • Documented all customer service interactions in the company's ticket system.
  • Collaborated with cross-functional teams to streamline service delivery processes, improving overall customer experience.

Senior Technician, Technical support

Dell International Services India Pvt. Ltd.
Gurgaon
04.2021 - 01.2025
  • Diagnosed and resolved technical issues for Dell hardware and software products.
  • Collaborated with team members to improve product knowledge and elevate service quality.
  • Maintained accurate documentation of support tickets and customer interactions.
  • Participated in team meetings to discuss product updates and service improvements.
  • Resolved complex technical issues through online research and consultation with experienced technicians.
  • Ensured quality control and upheld high customer satisfaction levels.
  • Completed scheduled appointments on time to drive quality service.
  • Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.

Seller Support Associate

Concentrix Daksh Pvt Ltd.
Gurgaon
04.2019 - 01.2021
  • Supported sellers in managing product listings, processing orders, and resolving payment, return, and refund issues.
  • Managed seller account setups and updates efficiently.
  • Partnered with cross-functional teams to improve seller experiences and streamline support processes.
  • Recorded support interactions in internal systems to ensure accurate and accessible documentation.
  • Trained new associates on support processes and tools effectively.

Education

BBA - Business Management

Kurukshetra University
Kurukshetra
06-2018

High School Education -

S.G.R.D. Senior Secondary School
Haryana
05-2015

Skills

  • Data analysis
  • Root cause analysis
  • Performance improvement
  • Customer journey understanding
  • Problem solving
  • Attention to detail
  • Time management
  • Relationship management
  • Fast-Paced work environment

Languages

English
Proficient (C2)
C2
German
Beginner
A1

Accomplishments

Applause Award for an amazing performance in Q4 FY22 and Q1 FY23.

Timeline

Senior Technician, Client Managed Services

Dell International Services India Pvt. Ltd.
01.2025 - Current

Senior Technician, Technical support

Dell International Services India Pvt. Ltd.
04.2021 - 01.2025

Seller Support Associate

Concentrix Daksh Pvt Ltd.
04.2019 - 01.2021

BBA - Business Management

Kurukshetra University

High School Education -

S.G.R.D. Senior Secondary School

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Himani Khunger