Himani Pardasani
Customer Support Executive | Customer Success
Ennis,CE
Summary
Driven Customer Support Executive with 3 year experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Vedantu Online Education Pvt Ltd
01.2021 - 01.2022
- Company Overview: It is an ed-tech based company providing unique educational solutions.
- Provided exceptional customer service keeping less than a 10% cancellation rate
- Maintained a 99 % customer service fill rate
- Increased territory sales revenue in the 1st year by 27% and 2nd by 55%
- Trained over 50 people (including shop floor and mid-management level employees) from various departments
- Increased customer satisfaction with 25%
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Customer Service Representative
Sephora
01.2019 - 01.2021
- Company Overview: Sephora is the leading retailer of fragrances in India
- Increased customer base by 8% providing superior customer service
- Achieved a higher customer service rating by 15% than expected in the first year
- Fielded an average of 200 customer service calls per day
- Earned highest individual customer service survey results-top 10% nationally
- Sephora is the leading retailer of fragrances in India
- Manager of the Year Award recognized by the CEO of Sephora
Education
Master of Science - Data Analytics
Technological University Of The Shannon
Limerick, Ireland 04.2001 -
Bachelor in Technology - Information Technology
SRM University
Chennai, India 04.2001 -
Skills
- Project Management
- Sales
- POS
- SAP
- ERP
- CRM
- ISO
- Daily Operations
- Communication
- Problem Solving
- Phone Etiquette
- MS Office
- Team Work
- Time Management
- Good listener
Strengths
- Management, Good at solving organizational issues while managing tasks and staff.
- Sales, Efficient in direct marketing and competitive analysis. Persevering and decisive achieving the goals set.
- Persistence, Once I believe in an idea or project, I don't give up until I explore it all.
Awards
Manager of the Year Award, Recognized by the CEO of Sephora
Industry Expertise
- Leadership
- Project Management
- Performance Reviews
- Interpersonal Skills
Timeline
Customer Support Executive
Vedantu Online Education Pvt Ltd
01.2021 - 01.2022
Customer Service Representative
Sephora
01.2019 - 01.2021
Master of Science - Data Analytics
Technological University Of The Shannon
04.2001 -
Bachelor in Technology - Information Technology
SRM University
04.2001 -
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