Himani Rawat
Mussoorie
Summary
Dynamic professional with a proven track record in reservations and revenue management. Excelled in boosting sales growth and enhancing team performance. Skilled in strategic planning and customer service, achieving notable occupancy levels and revenue increases. Demonstrates strong verbal communication and marketing acumen.
Overview
10
10
years of professional experience
Work History
Assistant Manager Reservations
Jaypee Residency Manor
Mussoorie
09.2023 - 04.2024
Team Manager Reservations
Six Senses Vana
01.2023 - 08.2023
Reservations & Marketing Team Leader
Vana Retreat
Dehradun
04.2019 - 01.2023
- Booking and entering room reservation requests using the Property Management System as per Standard procedures
- Updating reservations to ensure a flawless check-in and check-out process
- Liaise with Sales and other departments as required
- Answer telephone and email queries in timely manner
- Assist guests regarding hotel facilities in an informative and helpful way to gain full understanding of their needs
- Maximize occupancy levels by proper selling techniques and revenue strategies
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency
- Maintain and update Vana Data Bank on daily basis
- Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service and selling techniques
- Assist in training, managing and developing the Team
- Follow department policies, procedures and service standards
- Handle additional responsibilities as and when delegated by reporting Manager
Sales and Marketing Executive
Berjaya Beau Vallon Bay Resort & Casino and Berjaya Praslin Resort
11.2016 - 05.2019
- Managed Asian market and travel agencies online.
- Compiled detailed weekly reports.
- Participated in Asian market roadshows for hotel promotion.
- Reviewed individual goals to align with key result areas.
- Engaged in financial planning through active budget and forecast participation.
Reservations Assistant
Berjaya Beau Vallon Bay Resort & Casino
07.2016 - 11.2016
- Supported daily functions within Reservation Department.
- Ensured accurate management of all telephone, fax, and email inquiries according to established standards.
- Maintained records of daily arrivals, departures, and any booking discrepancies.
- Maintaining an In-House Reservation System.
- Directly involved in room sales, along with generating reservations for transient/leisure FIT, corporate and government agencies, as well as group reservations.
- Preparing daily pick-up and availability reports.
- Promoting and upselling the resort.
- Identifying oversold situations and dates, and equally doing stop sales for the same.
- Working for and promoting the resort's direct business.
- Doing invoices and payment follow-ups for all prepayment bookings.
- Actively participating in the resort's sales and revenue-generating strategies.
- Assisting the team whenever needed.
Reservation Agent
Marriott Global Reservation Sales
Gurgaon
05.2014 - 06.2016
- Two years of experience in reservations at Marriott
- Experience in handling a number of OTA's like BOOKING.COM, EXPEDIA, AGODA, TRAVELGURU, and OSTROVOK
- Solving customer grievances via email and phone calls
- Explain guarantee, special rate and cancellation policy to callers
- Accommodate and document special requests
- Input and access data in reservation system
- Process reservation requests, modifications and cancellations via fax, email and calls
Education
12th -
CBSE Board
01.2012
10th -
CBSE Board
01.2010
Graduation - Commerce
HNBGU
Skills
- Sales monitoring
- Reservations
- Revenue Management
- Recruiting and interviewing
- Team building
- Sales growth
- Strategic planning
- Customer service
- Inventory management
- Verbal and written communication
- Marketing
- Budgeting and finance
Accomplishments
- Recognized for 100% attendance and punctuality a number of times - Marriott.
- Recognized for good performance (Star -Excellent -Gold Performer) - Marriott.
- Contributed growth of Online Channels for Berjaya Beau Vallon Bay Resort Mahe and Berjaya Praslin on a large scale.
Languages
- English
- Hindi
Hobbies and Interests
- Listening Music
- Reading
- Travelling to new places
- Video Games
- Socializing with friends
Currentgrosssalary
INR 54,482
Personal Information
- Father's Name: Late Mr Gajender Singh Rawat
- Date of Birth: 01/06/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager Reservations
Jaypee Residency Manor
09.2023 - 04.2024
Team Manager Reservations
Six Senses Vana
01.2023 - 08.2023
Reservations & Marketing Team Leader
Vana Retreat
04.2019 - 01.2023
Sales and Marketing Executive
Berjaya Beau Vallon Bay Resort & Casino and Berjaya Praslin Resort
11.2016 - 05.2019
Reservations Assistant
Berjaya Beau Vallon Bay Resort & Casino
07.2016 - 11.2016
Reservation Agent
Marriott Global Reservation Sales
05.2014 - 06.2016
12th -
CBSE Board
10th -
CBSE Board
Graduation - Commerce
HNBGU
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