Himani Saluja
New Delhi
Summary
Enthusiastic professional who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
5
5
years of professional experience
Work History
Senior Associate
Tech Mahindra
Noida
05.2024 - Current
- Responding to customer inquiries via chat, providing accurate information, and resolving issues promptly.
- Understanding the company's products or services thoroughly to assist customers effectively.
- Using clear and concise language, while maintaining a friendly tone, to ensure a positive customer experience.
- Accurately logging customer interactions and issues in the system for tracking and quality assurance.
- Identifying customer problems and providing effective solutions, or escalating issues when necessary.
Customer Service Officer
AU Small Finance Bank
New Delhi
10.2023 - 02.2024
- Addressed NRO customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided solutions to international customers through chat support and generated leads for NRO accounts and credit cards
- Initiated investigations of foreign customers into complex or sensitive complaints and provided relevant solutions on mail for customer satisfaction
- Communicated with both domestic and international clients regarding account services, statements, and balances
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responsible for accurately processing routine transactions in the bank
Money Officer
AU Small Finance Bank
New Delhi
02.2022 - 09.2023
- Answering both domestic and international customer inquiries regarding account balances, transaction history, service charges and interest rates
- Executing various customer deposits and withdrawals
- Providing clients with general information on account opening
- Conducting various branch operations' tasks such as balancing and replenishing ATM
- Recognizing potential sales opportunities to cross-sell appropriate products and services to clients and making qualified referrals
- Educating customers on use of banking website and mobile apps
Assistant Manager (Customer Service Officer)
Axis Bank
New Delhi
10.2019 - 04.2020
- Resolved queries related to credit card due dates and amount due for both domestic and NRO customers
- Educated clients on account services resolved their inquiries regarding statement information and account balances
- Maintained accurate current customer account data with manual form processing and digital information updates
- Actively listened to customers' requests, ensuring full understanding before addressing concerns
- Executed customer transactions including deposits, withdrawals, etc
Education
MBA-HR And Marketing -
Amity University
Noida05.2019
B.Com(hons.) -
University Of Delhi
Delhi07.2017
HSC -
SFS
New Delhi03.2014
SSC -
SFS
New Delhi03.2012
Skills
- Data management
- Customer service experience
- Customer Service and Communication Skills
- Adherence to high customer service standards
- Cash handling expertise
- Relationship-Building
- Teamwork
- Relationship building and management
- Multitasking abilities
Timeline
Senior Associate
Tech Mahindra
05.2024 - Current
Customer Service Officer
AU Small Finance Bank
10.2023 - 02.2024
Money Officer
AU Small Finance Bank
02.2022 - 09.2023
Assistant Manager (Customer Service Officer)
Axis Bank
10.2019 - 04.2020
MBA-HR And Marketing -
Amity University
B.Com(hons.) -
University Of Delhi
HSC -
SFS
SSC -
SFS