Summary
Overview
Work History
Education
Skills
Timeline
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Himani Saluja

New Delhi

Summary

Enthusiastic professional who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

5
5
years of professional experience

Work History

Senior Associate

Tech Mahindra
Noida
05.2024 - Current
  • Responding to customer inquiries via chat, providing accurate information, and resolving issues promptly.
  • Understanding the company's products or services thoroughly to assist customers effectively.
  • Using clear and concise language, while maintaining a friendly tone, to ensure a positive customer experience.
  • Accurately logging customer interactions and issues in the system for tracking and quality assurance.
  • Identifying customer problems and providing effective solutions, or escalating issues when necessary.

Customer Service Officer

AU Small Finance Bank
New Delhi
10.2023 - 02.2024
  • Addressed NRO customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Provided solutions to international customers through chat support and generated leads for NRO accounts and credit cards
  • Initiated investigations of foreign customers into complex or sensitive complaints and provided relevant solutions on mail for customer satisfaction
  • Communicated with both domestic and international clients regarding account services, statements, and balances
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Responsible for accurately processing routine transactions in the bank

Money Officer

AU Small Finance Bank
New Delhi
02.2022 - 09.2023
  • Answering both domestic and international customer inquiries regarding account balances, transaction history, service charges and interest rates
  • Executing various customer deposits and withdrawals
  • Providing clients with general information on account opening
  • Conducting various branch operations' tasks such as balancing and replenishing ATM
  • Recognizing potential sales opportunities to cross-sell appropriate products and services to clients and making qualified referrals
  • Educating customers on use of banking website and mobile apps

Assistant Manager (Customer Service Officer)

Axis Bank
New Delhi
10.2019 - 04.2020
  • Resolved queries related to credit card due dates and amount due for both domestic and NRO customers
  • Educated clients on account services resolved their inquiries regarding statement information and account balances
  • Maintained accurate current customer account data with manual form processing and digital information updates
  • Actively listened to customers' requests, ensuring full understanding before addressing concerns
  • Executed customer transactions including deposits, withdrawals, etc

Education

MBA-HR And Marketing -

Amity University
Noida
05.2019

B.Com(hons.) -

University Of Delhi
Delhi
07.2017

HSC -

SFS
New Delhi
03.2014

SSC -

SFS
New Delhi
03.2012

Skills

  • Data management
  • Customer service experience
  • Customer Service and Communication Skills
  • Adherence to high customer service standards
  • Cash handling expertise
  • Relationship-Building
  • Teamwork
  • Relationship building and management
  • Multitasking abilities

Timeline

Senior Associate

Tech Mahindra
05.2024 - Current

Customer Service Officer

AU Small Finance Bank
10.2023 - 02.2024

Money Officer

AU Small Finance Bank
02.2022 - 09.2023

Assistant Manager (Customer Service Officer)

Axis Bank
10.2019 - 04.2020

MBA-HR And Marketing -

Amity University

B.Com(hons.) -

University Of Delhi

HSC -

SFS

SSC -

SFS

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Himani Saluja