Himani Sarthi
Master Analyst
New Delhi
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
AMERICAN EXPRESS
7 2022
- Aiding cardholders through emails, phone calls, and chats to deliver optimal solutions
- Monitoring and appraising the promotional emails you receive, including their offers
- Following the calculation of interest for cardholders, distributing accurate information as stated in their respective account documents
- Providing comprehensive information on available offers and associated benefits for cards
- Facilitating peer-to-peer coaching among team members and addressing their concerns
- Imparting essential knowledge to new batches and guiding them through the processes
- Compiling and delivering a daily account of the team's scores.
Social Media Escalations
Shopclues
12.2020 - 05.2022
- Handling queries over chats and mails resolving the concerns of the customer efficiently
- Answering the concerns on Instagram, Facebook, and Twitter and provides the best resolution solving the concern timely
- Providing offers and services available on the website also coupon codes and credit points (Cluesbucks)
- Responding to all customer inquiries thoroughly
- Providing customer, the best deals available to improve the satisfaction level.
Executive Officer
MERITNATION.COM, A Joint Venture Of Naukari.com
4 2019 - 11.2020
- Answering queries over call regarding live class package and test pack promptly and appropriately
- Resolved service-related problems in a timely manner
- Handling queries over email regarding batch timings and providing the correct batch timings as per the convenience
- Verification of personal and payment information of customer and answering the questions on ask and answer forum providing best service efficiently and with high level accuracy.
Education
Bachelor in Education - Education
GGSIP
New Delhi, India 04.2001 -
Master of Commerce - Commerce
IGNOU
New Delhi 04.2001 -
Bachelor of Commerce - Finance
Delhi University
Shyama Prasad Mukherjee College 04.2001 -
Skills
Teamwork and Collaboration
Customer Service
Team Management
Flexible and Adaptable
Multitasking
Verbal Communication
Academiccredential
- Masters in Commerce, Indra Gandhi National Open University, 2020
- Bachelors in Education, Indraprastha University, 2018
- Bachelors in Commerce, Delhi University, 2016
- 12th, Sri Satya Sai Vidya Vihar School, 2012
- 10th, Sri Satya Sai Vidya Vihar School, 2010
Personal Information
Date of Birth: 12/31/1993
Profilesynopsis
Innovative & insightful customer centric professional with expertise in overseeing operational performance, service quality & control environment while ensuring delivery of targeted results across dimensions of client service operations. Immaculate ability to see the big picture and escalate quickly during critical situations. Self-driven & resourceful with roll-up-your sleeves attitude in a fast-paced company environment. Proven talent in overcoming complex challenges using strong work ethics, integrity, analytical & problem-solving skills. Possess good judgment making capability in a variety of situations and ability to maintain balance among multiple priorities. A quick learner, detail-oriented, and committed to delivering high-quality work that meets or exceeds client expectations.
Languages
English
Hindi
Punjabi
Timeline
Social Media Escalations
Shopclues
12.2020 - 05.2022
Bachelor in Education - Education
GGSIP
04.2001 -
Master of Commerce - Commerce
IGNOU
04.2001 -
Bachelor of Commerce - Finance
Delhi University
04.2001 -
AMERICAN EXPRESS
7 2022
Executive Officer
MERITNATION.COM, A Joint Venture Of Naukari.com
4 2019 - 11.2020
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