HIMANISH DEY
Silchar,Assam
Summary
Customer-focused and detail-oriented professional with experience in B2B demand generation, campaign quality assurance, CRM/database management, and coordination with sales teams serving international markets. Skilled in reviewing campaign activity against quality standards, identifying process gaps, maintaining accurate records, and communicating clearly with stakeholders. Also brings hands-on business and project coordination experience from independent contracting. Seeking a remote role in customer support, email/chat support, lead generation, campaign operations, or quality assurance.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Independent Contractor / Business Operations
HD Constructions
12.2018 - 10.2026
- Managed day-to-day coordination for construction projects, including client, vendor, and workforce communication.
- Handled project documentation, work tracking, billing follow-up, and coordination with relevant stakeholders.
- Balanced operational priorities, timelines, and cost considerations while managing an independent business.
Quality Analyst
XDBS
02.2018 - 12.2018
- Monitored and evaluated B2B campaign calls to assess quality and alignment with client expectations and internal standards.
- Identified performance and process gaps and shared actionable feedback to support consistent team delivery.
- Reviewed campaign interactions for compliance, communication quality, and adherence to defined requirements.
- Supported process improvement through structured quality monitoring and clear feedback to campaign teams.
Senior Demand Generation Executive
XDBS
12.2016 - 02.2018
- Executed targeted B2B lead-generation campaigns for APAC and US markets.
- Worked toward campaign conversion and lead-generation KPIs while maintaining campaign records and CRM data.
- Coordinated with sales teams on lead follow-up and maintained accurate prospect information.
Education
Bachelor of Commerce (B.Com) -
MIT
Pune01-2016
Higher Secondary (10+2) - undefined
Maharishi Vidya Mandir
Silchar01-2012
HSLC - undefined
Kendriya Vidyalaya
Srikona01-2010
Skills
Customer and Client Communication
Quality Assurance & Call Monitoring
Data Accuracy, Reporting & Record Keeping
Sales Team Coordination & Follow-up
Email, Phone and Written Communication
Deadline adherence
Client relationship building
Workload management
Safety compliance
Project management
Schedule management
Error correction
Records coordination
Resources allocation
Estimations and quotes
Operations oversight
Scope definition
Scheduling
Timeline
Independent Contractor / Business Operations
HD Constructions
12.2018 - 10.2026
Quality Analyst
XDBS
02.2018 - 12.2018
Senior Demand Generation Executive
XDBS
12.2016 - 02.2018
HSLC - undefined
Kendriya Vidyalaya
Higher Secondary (10+2) - undefined
Maharishi Vidya Mandir
Bachelor of Commerce (B.Com) -
MIT