Himanish (Rudra) Gupta
Sr Technical Project Manager
Roorkee
Summary
Sr Technical Project Manager, Salesforce, Project Management – Merger & Acquisition, IT Service Continuity & Service Delivery Professional offering more than 20 + years of experience in project management, Disaster Recovery Resiliency Services,IT Merger & Acquisition.
Proven leadership record of enhancing team performance & improving efficiencies to complete projects in allotted time frame and within specified budget in Program / Project Management.
Currently designated as Sr. Technical Project Manager – Salesforce CRM, IT Merger & Acquisitions & application roll outs with IT Service Continuity & DR Resiliency, Data Center consolidation & up gradation, Office Expansion, Relocation, Cognizant Technology Solutions India Pvt Ltd, Bangalore, India.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Sr Manager - Project Management
Cognizant Technology Solutions India Pvt Ltd
7 2021 - Current
- Managed Salesforce Service Cloud Program.
- Managed Cloud Migrations Program.
- Managed of IT Infra Projects –Office Relocations & Expansions & IT Merger & Acquisitions Integrations, OS / Application Rollout for Region, Data Center Upgrade including User Migration.
- Act as primary point of contact for Salesforce related issues, including initiating and tracking support incidents and calls, leading issue resolution, and escalating complex issues as needed.
- Responsible for stakeholders managements to develop integration & implementation strategies and project plans for acquired companies.
- Manage Salesforce project implementation and adoption, including testing and training, working closely with the Project Manager, Operations Manager, and other key stakeholders.
- Manage customer-facing requests from both internal and client stakeholders, including standard service requests, SLA and change management requests, and support incident and problem resolution.
- Manage and execute IT integration & implementation projects for multiple acquisitions simultaneously, like SAP Implementations, eMail Migration from the acquired organization.
- Responsible for cross-functional teams to ensure timely and successful integration of systems and processes.
- Foster strong relationships with acquired company IT teams and stakeholders.
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Consistently met or exceeded annual performance targets set by senior leadership.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives in Migration like Salesforce Cloud Migration, Data Migrations, Mail Migrations.
- Held monthly meetings to create business plans and workshops to drive successful business
Program Manager I Project Manager
IBM India Pvt Ltd
07.2017 - 07.2021
- Worked as a Sr Project Manager - Merger & Acquisition for Infrastructure, Vendor Management, DR & BCP, had been managing Banking Group (EMEA) & Canadian firms as customer, building their DR Sites & testing them periodically based on contract.
- Manage Office Expansion & Relocation projects, Client Vendors & IT Merger & Acquisitions
- Manage contracts for Client Vendors with respect to Incident, Problem & Change Management., Project Management & IT Operations on behalf of Client.
- Liaises with senior leadership & HR partners to create demands & develop hiring strategies based on forecast.
- Plan and Execute Disaster recovery and business continuity infrastructure from individual application, mainframe, midrange to site level.
- Managing data center operations including commissioning and decommissioning of devices/applications as part of DR exercise every year based on customer's requirement.
- Manage RTO & RPO during disaster recovery exercise to ensure no penalties are charged to IBM from customer side.
Project Manager
EY GBS India Pvt Ltd
12.2012 - 06.2017
- Managed of IT Infra Projects –Office Relocations & Expansions & IT Merger & Acquisitions Integrations, OS / Application Rollout for Region, Data Center Upgrade, IT Service Continuity & DR Resiliency Services Projects, Service Desk / IT Helpdesk Consolidation, ONENET Projects (IT WAN Consolidation).
- Support Service implementations from start to finish (planning, executing, directing, and completing projects).
- Ownership of a report sections including leading Management call for WSR, MSR & QBR Reviews
- Ownership of model / calculation from start to review by M&A PMD
- Develop FIT technical capabilities as it relates to M&A.
- · Oversee IT Work Streams including Systems/Network Infrastructure, IT Operations, Security, Application, and Reporting platforms.
- · Responsible to produce WBS from due diligence and analysis phase from technical stakeholders.
- · Experience working with internal resources and external partners in multiple integration projects.
- Manage and execute IT integration projects for multiple acquisitions simultaneously.
- Lead cross-functional teams to ensure timely and successful integration of systems and processes.
- Develop and maintain project timelines, budgets, and resource allocation.
- Identify and mitigate risks and issues that may impact project delivery.
- Ensure compliance with IT governance and security standards.
- Foster strong relationships with acquired company IT teams and stakeholders
- Significant flexibility is expected as off-hours activity is expected when coordinating with globally dispersed team
- Work with Global Infrastructure Service Providers to complete end to end Project deliverables.
- Prepare & maintain project quality and risk plans to track progress of deliverables.
- Accountable for maintaining out of scope requests and working with client and account team to develop those requests into additional EY business.
- Conduct workflow audits and perform analyses to identify ways to improve operational processes, improve data consistency and efficiency.
- Attend Project Reviews as requested by Project Management Team and GIS
- Responsible for recruitment of New Hire to PM Team
- Achievements:
- Successfully completed 15-Office Relocations, 8-Office Expansions & 8-IT Integration part of acquisition (Received appreciation mails).
- Successfully consolidated Service Desk / Helpdesk (Globally) across EY Offices globally.
- Successfully deployed One Desk (Windows 7) & MS-Outlook across EY Offices on time and schedule.
- Successfully Completed DR Datacenter setup for other GSS locations.
- Successfully negotiated with vendors to bring down fixed cost for different projects.
- Supervised system issues and made sure that all SLAs' are met.
- Successful in improving overall team productivity through.
Project Manager - IT
Mahindra Satyam BSG
03.2011 - 11.2012
- Track project portfolio across all IT projects & aligning project efforts by geography & globally
- Achieved project deadlines by coordinating with contractors to manage performance
- Responsible for project resource & timeline planning in coordination with Tower Leads / Departments
- Coordinate with implementer and activators and higher management on incident and problem management associated with changes and conflict analysis
- Manage scope changes running it through change management process
- Participate in Change Control meetings onsite and communicate change to offshore team
- Supervise system support and SLA management
- Achievements:
- Successfully delivered first WAN Transformation Project (Data Centre setup) for Client to State of California before time line under challenging environment
- Supervised system issues and made sure that all SLAs' are met
- Successful in improving overall team productivity through efficient mentoring and motivation.
IT Project Manager - Helpdesk
PAREXEL International
10.2009 - 03.2011
- Manage level 1 & 2 Support Team & act as an Escalation Manager to Support (24X7) for internal employees
- Managing and controlling severity and priorities for tickets
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve
- Provided management for 20000+ internal personnel, contractors and vendors
- Drove team success through shared vision and recognition of quality performance
- Project reporting to offshore team and customers
- Preparing Requirements document and user Manuals
- Achievements:
- Successfully maintained over 99% uptime for all applications
- Maximized client satisfaction through proactive identification and resolution of problems
- Appreciated by client and senior management for consistency in maintenance of service levels
- Actively supported customers in bringing up application during OS Crash.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment
Project Admin (Team Lead
JP Morgan Chase India Services Pvt Ltd
03.2006 - 07.2009
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting for 40 ongoing projects
- Monitored company inventory to keep stock levels and databases updated.
Senior Technical Support Executive
DELL International Services
09.2004 - 02.2006
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests, Up to 50 tickets.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
Education
Bachelor of Science - Computer Maintenance
University of Calcutta
Kolkata 04.1999 - 05.2002
CHSE - Science
BB College of Higher Secondary Education
Mayurbhanj 01.1995 - 01.1997
10th -
BSS Pranav's Children World
Jamshedpur, JH 01.1994 - 01.1995
Skills
Salesforce
Technical Project Management
IT Merger & Acquisitions
IT Service Continuity
Disaster Recovery Resiliency Services
Business impact analysis
Business Analyst
Accomplishments
- PRINCE2– Foundation & Practitioner Certified 2017-03
- ITIL v3 - Foundation & Service Transition Certified 2017-02
- In-house workshop attended for ITIL V3 in Service Management
- 2019-11
- Workshop attended for Project Management Professional(PMP)
Certification
PRINCE2– Foundation & Practitioner Certified
Additional Information
Several certificates on Quiz Competitions & Drawing Competitions.
Several medals & certificates on Athletics & completed Brown Belt in Karate in U.K.B.
Received Best Customer Support Award at Dell International Services.
Received Best Quality Service Champion Award at JP Morgan Chase Services Pvt. Ltd.
Milestone Award (Cash & Certificate) at JP Morgan Chase Services Pvt. Ltd.
Interests
Long Drive, Spend quality time with family, Sleeping, Travelling by self-driving & Interaction with Locals
Timeline
PRINCE2– Foundation & Practitioner Certified
12-2019
Workshop attended for Project Management Professional(PMP)
11-2019
Program Manager I Project Manager
IBM India Pvt Ltd
07.2017 - 07.2021
ITIL v3 - Foundation & Service Transition Certified
03-2017
In-house workshop attended for ITIL V3 in Service Management.
02-2017
Project Manager
EY GBS India Pvt Ltd
12.2012 - 06.2017
Project Manager - IT
Mahindra Satyam BSG
03.2011 - 11.2012
IT Project Manager - Helpdesk
PAREXEL International
10.2009 - 03.2011
Project Admin (Team Lead
JP Morgan Chase India Services Pvt Ltd
03.2006 - 07.2009
Senior Technical Support Executive
DELL International Services
09.2004 - 02.2006
Bachelor of Science - Computer Maintenance
University of Calcutta
04.1999 - 05.2002
CHSE - Science
BB College of Higher Secondary Education
01.1995 - 01.1997
10th -
BSS Pranav's Children World
01.1994 - 01.1995
Sr Manager - Project Management
Cognizant Technology Solutions India Pvt Ltd
7 2021 - Current
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