HIMANK MATHUR
Jaipur
Summary
Result-oriented technocrat with nearly 12 years of experience in Data Analytics, Project Engineering, Client Relationship Management and Servicing. Targeting senior roles in Data Science & Analytics & Service management & operations
A competent professional with experience in Data Analytics, Operations Management, Client Servicing, Tech-sales & Service Operations and Training & Development Rendered proactive assistance in the definition of Analytics Roadmap & development of Analytics Led Descriptive, diagnostic & predictive analytics, data visualization for decision making, data cleaning and mining Hands-on experience in common Data Science toolkits, such as Python and Tableau Proficient in cementing healthy relationship with the clients for generating high customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consultant (Training & Development)- Freelancer
M/s CENTA
04.2024 - Current
- Design and deliver training programs for teachers for effectively utilizing educational App
- Conduct workshops on navigating teaching procedures through apps and integrating technology into the classroom setting
- Provide guidance on connecting TV to tablet devices for interactive learning experiences
- Collaborate with educators to develop strategies for preparing and delivering content to optimize student learning outcomes
- Evaluate training effectiveness through feedback mechanisms and adjust sessions as needed.
Manager –operations (F/L)
M/s Aarambh Services
10.2020 - Current
- Training Development and Delivery: Develop and implement training programs on general hygiene of transparent operations and SOP’s for service technicians
- Product training: Provide in-depth training to architect staff on products, functionalities, and applications to enhance their understanding of the products
- Technical Training: Conducting Root Cause Analysis (RCA) with service persons to identify business needs and formulate problem statements for Customer Service Analysis
- Customer Service Excellence: Data analysis: Repeating call analysis report preparation & presentation in tableau & python for customer service team
- Conducting source mapping, analysis (quantitative and qualitative) and validation of data
- Formulating Spare parts sales trend report & presentation using stack bar & motion chart in tableau & MS-power point
- Process Improvement: Evaluate training effectiveness and provide feedback for continuous improvement
- Collaborated with internal teams to streamline processes and improve overall service delivery
- Reports generation: Prepare claims, Root cause analysis reports for customer issues, Customer satisfaction surveys and feedback analysis reports etc
- Soft skills : General communication skills training for service persons for maintaining good conduct in the field.
Project Engineer (Area Service In-charge)
Jaquar Company Pvt. Limited
05.2016 - 09.2020
- Staff Training & Development: Organizing & delivering cutting edge Training & Development programs; delivering effective technical trainings including Open Market Trainings, Product & Troubleshooting Trainings, Service Protocol & Product Installation Presentation Sessions
- Delivering training to service persons & authorized service providers on high-end products, architect staff regarding service module and to plumber & contractor (on site & class-room trainings) about the new products installation & troubleshooting
- Identifying potential areas for grooming employees through assessments to develop appropriate module
- Data Visualization (Tableau) & programming (python): Repeating call analysis report preparation using python & presentation in tableau
- Root cause analysis reports for common customer issues
- Customer retention and churn rate reports
- Processing customer acquisition analysis report using heat maps, Gantt chart techniques using tableau
- Identifying key areas in performance related issues and system improvements using customer satisfaction analysis report using python
- Service Efficiency Enhancement: Servicing call duration analysis report presentation using data blending in tableau & MS-excel
- Conducting source mapping, analysis (quantitative and qualitative) and validation of data
- Conducting Root Cause Analysis (RCA) Analysis with service persons to identify business needs and formulate problem statements for Service Analysis
- TAT & OCR: Directing service centre operations like manpower quality management, TAT & OCR management and process & claims checking
- Spare Consumption Optimization: Formulating Spare parts sales trend report & presentation using stack bar & motion chart in tableau & MS-power point
- Returning the spare parts to branch within committed timelines to achieve targeted number of warranty services for customer
- Reports generation: Preparation of monthly performance reports includes OCR & TAT achievements
- Preparation & checking of claims for service provider & franchisee service persons
- Customer satisfaction surveys and feedback analysis reports
- Average response time and resolution time reports
- Call volume and trends report
- Root cause analysis reports for common customer issue.
Project Engineer (Electrical)
Johns Electric Company Pvt. Ltd.
06.2014 - 04.2016
- Managed complete plant set up & all kinds of panel such as PCC, MCC, DBs, APFC, Starters, AMF & Synchronizing and so on
- Worked on costing projects and approved drawing; accepted orders and got the tasks completed by the team.
JEN – (Electrical & Bushing Section)
GG Valves Pvt. Ltd.
04.2012 - 05.2014
- Administered end-to-end mentoring of Manufacturing Transformer Bushing
- Consistently maintained quality standards for incoming materials and conducted in-house material testing & inspection of components
- Performed & monitored HV Testing of Bushing at upto 100Kv including Dry Power Frequency Voltage Withstand Test, Dielectric Tests (Meggar Test).
Lecturer (EE)
BTTI (Birla Technical Training Institute)
08.2010 - 01.2011
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
Education
B.TECH - Electrical Engineering
ARYA INSTITUTE OF ENGG.& TECH.
Jaipur, India09.2010
Skills
- After Sales & Service
- Operations
- Data Science/Quantitative Analysis
- Python/R Programming/Tableau
- Data Analytics Roadmap
- Data Mining/Data Cleansing
- Modelling
- Quantitative Analysis / Predictive Analysis
- Customer Relationship Management
- Project Management Operations
- Training & Development
- Python
- R Programming
- Tableau 10
- Result-oriented
- Collaborator
- Communicator
- Innovator
- Analytical
- Critical Thinker
- ETL processes
- Data Visualization and Presentations
Languages
English
Hindi
Certificationstraining
- Certified Data Analyst by simplilearn (python, tableau, MS-Excel, R programming & Capston project)
- 30 days training with Bharat Heavy Electrical Ltd. (BHEL), Haridwar
Personal Information
Date of Birth: 02/19/89
Certification
- CBAP - Certified Data analyst Professional by simplilearn
Timeline
Consultant (Training & Development)- Freelancer
M/s CENTA
04.2024 - Current
Manager –operations (F/L)
M/s Aarambh Services
10.2020 - Current
Project Engineer (Area Service In-charge)
Jaquar Company Pvt. Limited
05.2016 - 09.2020
Project Engineer (Electrical)
Johns Electric Company Pvt. Ltd.
06.2014 - 04.2016
JEN – (Electrical & Bushing Section)
GG Valves Pvt. Ltd.
04.2012 - 05.2014
Lecturer (EE)
BTTI (Birla Technical Training Institute)
08.2010 - 01.2011
B.TECH - Electrical Engineering
ARYA INSTITUTE OF ENGG.& TECH.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
PYTHON
TABLEAU
R LANGUAGE
SQL
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