Himanshi Chawla

Client: RAKBANK (UAE Onsite).

Key Responsibilities:

• Gathered and analyzed business requirements from banking stakeholders, and translated them into detailed functional specifications.
• Conducted workshops, requirement elicitation sessions, and stakeholder interviews to identify business needs and improvement opportunities.
• Prepared Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), process flows, use cases, and user stories to ensure alignment with stakeholder expectations.
• Collaborated with business users, product teams, developers, QA teams, and project managers throughout the project lifecycle.
• Performed gap analysis between existing and proposed banking processes to improve operational efficiency.
• Designed and documented end-to-end business workflows using BPM methodologies and Bizagi Modeler to streamline operational processes.
• Facilitated Agile ceremonies, including sprint planning, backlog refinement, requirement clarification, and stakeholder reviews.
• Ensured compliance with banking regulations, audit requirements, and internal governance standards.
• Led API integrations with Core Banking (Finacle), digital banking platforms, SWIFT payments, CCM, Prime, LOS, and LMS to enhance system connectivity and support seamless transaction processes.
• Managed change requests and supported production issue resolution through root cause analysis.