Himanshi Gupta

• Responsible for managing and collection of all the outstanding accounts receivables from clients and customers. In addition, responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.
• Ensure timely dispatching of invoices to the customer.
• Partner with internal and external customers to identify trends, perform root cause analyses, and provide solutions to resolve issues causing deductions and prevent future problems.
• Work closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Work on unapplied payments request and provide timely remittance to Cash Application Team and support them to apply timely payment.
• Reconciling accounts to match books, including credits/ debits and taking call on refund/ collection.
• Answer customer questions regarding account discrepancies or problems/ concerns and provide resolution.
• Record information about status of collection efforts.
• Taking transition of new accounts and training the teammates.
• Give training to new hires and mentoring them.

• Managing all payment processing, invoicing and collections tasks.
• Follow-up on delinquent accounts through continuous chasing with customers, Sales or Customer Service to obtain timely payment and/or timely dispute resolution.
• Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing.
• Develop and maintain deep productive relationships with all business partners.
• Tracking and chasing unsettled account balances, providing reports and findings to inform management.
• Providing process trainings to new hires and organizing training sessions to improve the performance of team members.
• Independently managed billing matters, such as verifying discrepancies and resolving clients' billing issues.
• Reconciled payments & statements & resolved discrepancies.

• Responsible for end to end OTC cycle - from the client's contract and project setup to maintenance and renewals.
• Manage, analyze & interpret data from different platforms (Parent Document, SOW, PO and emails) to meet client's requirement and give value ads in terms of insights and recommendations.
• To identify and provide essential details to setup teams for accurate contract and project setups and renewals (depending upon the case) on SAP portal.
• To identify billing methods to ensure timely invoice generation on SAP
• To keep track of WIP activities and notify AR ageing on the project accounts.
• Reviewing monthly invoices before they are sent out to the client (in case of no discrepancies) to Billing team to share invoices with client on/ before provided timeline and to AP team so that payment can be processed.
• Keeping a close check on time entries done by resources on weekly basis and getting them approved by timesheet approver in order to get invoice finalized on/ before timeline.
• Being the first point of contact for the onshore project managers/sales and delivery team for any rectifications to be made on contract and project level.
• To make sure also necessary details are updated correctly on SAP on contract and project level.