Himanshi Kumari
Bengaluru
Summary
Experienced Risk Compliance specialist with 7.8 years of expertise in operations field. Seeking Full time Detail-oriented, self-motivated, collaborative and problem-solving Risk and Operations Analyst with skills such as Anti money laundering , monitoring transactions, fraud investigations ,quick adaptability,creativity ,results-oriented mindset. Committed in managing medium to high complexity cases with collaborating with clients. Ensuring reliable and cost -effective solutions.
Overview
7
7
years of professional experience
Work History
Protection Services Specialist
PayPal
04.2021 - Current
- Monitoring transaction activity and analyzing high risk transaction, money laundering activities and escalations
- Conducted thorough Root Cause Analyses (RCAs) to identify underlying causes of payment processing errors.
- Monitoring Key Risk Indicators (KRIs) to detect payment fraud, in fraudulent transactions unauthorized payments.
- To Validate and provide feedback on RFIs which are being recommended for closure or SAR/exit based on the investigation performed by the analysts in order to mitigate Money laundering risk.
- Review trend of the accounts and check the money movement in the transaction also to restricts the accounts if involved in fraud activity.
- Ensure Accurate investigation of alerts and cases adhering to the laid down procedures.
Relationship Manager
Docon Technologies
06.2019 - 04.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created financial dashboards to provide insights into key performance indicators.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Support Executive
Frontizo Business and Private Limited.
08.2017 - 06.2019
- Analyzing Amazon Customer feedback data from the customer database and creating reports to spotlight issues. Aiming to enhance products or services.
- Comfortable using various software and tools to manage customer interactions and resolve issues.
- Understanding Customer requirements and delivering business needs as per industry standards Conduct basic analysis of financial information.
Education
Bachelor of Engineering - Electronics And Communication Engineering
NRI Group of Institutions And Technology.
Bhopal, India06-2016
Skills
- Team collaboration
- Process improvements
- Workflow management
- Problem solving Skill
- Strong analytic skills
- AML and terrorism Financing
- Suspicious Activity Report
- Transaction Monitoring
- Fraud Investigation
- KRI- Key risk Indicators
- KYC/KYB
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Protection Services Specialist
PayPal
04.2021 - Current
Relationship Manager
Docon Technologies
06.2019 - 04.2021
Support Executive
Frontizo Business and Private Limited.
08.2017 - 06.2019
Bachelor of Engineering - Electronics And Communication Engineering
NRI Group of Institutions And Technology.
Similar Profiles
Austin FritzkeAustin Fritzke
Fraud Incident Reporter at PayPalFraud Incident Reporter at PayPal
KRISHNAKUMAR MKRISHNAKUMAR M
Senior Underwriter at PayPalSenior Underwriter at PayPal
Shana Sara KoshyShana Sara Koshy
Investigation and Regulatory Specialist at PayPalInvestigation and Regulatory Specialist at PayPal