Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Profile Summary - Summary
Timeline
Generic

Himanshi Mehta

Gurgaon

Summary

Results-driven professional with extensive experience in operations and channel management. Proven track record in establishing and managing operational frameworks that enhance performance and drive growth. Skilled in developing and executing strategies that optimize operational effectiveness and achieve sales targets, with a strong focus on ROI. Expertise in ensuring high-quality customer experiences while meeting SLAs and resolving escalations efficiently.

Overview

28
28
years of professional experience

Work History

Account Development Manager

OpenText
10.2023 - 09.2025
  • Proactively identify and qualify new business opportunities through outbound prospecting, events, digital campaigns, and partner collaboration.
  • Leverage market intelligence, research, and tools (LinkedIn, Salesforce, etc.) to build and maintain a robust sales pipeline.
  • Develop and nurture relationships with key decision-makers (CIOs, CISOs, IT Directors, and Architects) across targeted accounts.
  • Understand customer pain points in Cybersecurity (e.g., SBOM, Zero Trust, IAM, DPDP compliance) and ITOM (e.g., AIOps, Observability, Service Management, Discovery & CMDB).
  • Drive initial conversations, discovery sessions, and articulate business value aligned with OpenText solutions.
  • Work hand-in-hand with Account Executives to strategize account penetration and expansion.
  • Partner with Marketing and Alliances teams to execute campaigns, events, and joint GTM initiatives with system integrators/partners.
  • Ensure accurate and timely updates of opportunities, activities, and forecasts in CRM.
  • Meet or exceed quarterly targets for qualified opportunities, pipeline contribution, and revenue influence.
  • Continuously build product and industry knowledge to effectively represent OpenText’s Cybersecurity and ITOM portfolio.

Account Development Manager

HCL Technologies
04.2021 - 09.2023
  • Identify and qualify new business opportunities for AppScan and BigFix across enterprise and mid-market accounts.
  • Execute outbound prospecting (calls, emails, LinkedIn, events) and leverage inbound leads, marketing campaigns, and partner networks.
  • Maintain a healthy pipeline of qualified leads and ensure accurate CRM updates.
  • Build relationships with IT, Security, and DevOps leaders (CIO, CISO, IT Security Heads, Application Security Managers, Endpoint Security Managers).
  • Understand customer challenges in application security (DevSecOps, SAST, DAST, API security, compliance) and endpoint security/management (patching, compliance, threat response, asset visibility).
  • Conduct discovery sessions, present initial value propositions, and schedule deeper solution discussions with account executives/solution architects.
  • Work closely with Account Executives to develop account strategies and win themes.
  • Partner with Marketing to execute targeted campaigns and participate in industry events, webinars, and roundtables.
  • Engage with channel partners and system integrators to co-create opportunities.
  • Achieved yearly KPIs for meetings booked, opportunities qualified, and pipeline contribution.
  • Delivered timely reporting and insights on market trends, customer needs, and competitive activities.

SDR

Microfocus
04.2021 - 04.2021
  • Ensure a healthy sales lead pipeline for the sales team through right lead qualification process for Enterprise DevOps and Security Business Units.
  • Lead generation -data and lead management to move leads through the purchase funnel and diving deep with Pipeline Marketing for Enterprise DevOps and Security Business Units.
  • Provide status and progress updates to Sr. Managers and Business Unit Managers.
  • Perform mid-year and yearly performance reviews for direct reporting associates.

Operations Manager

Arvato Bertelsmann
10.2017 - 03.2019
  • Managing day to day operations lead the operations team to provide support to assigned teams in a timely efficient manner.
  • Monitor and audit effective utilization of Client program and available resources.
  • Design and implement sustainable workforce solutions.
  • Conduct business reviews with Clients.
  • Transition management.
  • Ensure team members adhere to the standard operating procedures.
  • Manage and ensure processes driven timely and accurate results.
  • Measure performance of the team according to goals like performance appraisals, ongoing feedback and training.
  • Manage service delivery, client escalations & expectations Coach and mentor team members by involving them in decision making process.
  • Budgeting and invoicing of campaigns.

Sr. Business Consultant Inside Sales

Chrysalis HRD
Gurgaon
01.2017 - 09.2017
  • Company Overview: Gurgaon
  • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
  • Responsible for the development and achievement of sales.
  • Focusing on growing and developing existing clients, together with generating new business.
  • Working as key interface between the customer and all relevant divisions.
  • Gurgaon

Operations Coordinator

Doon Consulting
12.2007 - 10.2016
  • Aligning each new project as per the client requirements with the Operations & Project Leads and mitigating all the initial challenges involved in establishing a project and ensures smooth transition.
  • Designing matrix of each project with its targets and achievements; ensured mapping of each project in the designed matrix Continuously monitor the project for its timely completion.
  • Formulating Schedule of Delivery on the basis of SOW and monitoring the same to ensure delivery standards are met to the satisfaction of the clients.
  • Standardizing all reports and reporting process for the organization to collaborate reports with client requirements; ensuring timely and consistent reports generation on daily basis.
  • Identifying & implementing the training needs for every new project being implemented and in the pipeline to ensure project leads and the team receive sufficient training for the product /service to generate leads or run campaigns without any bottlenecks.
  • Administering quality checks before it is sent to the client and ensuring that the BANT criteria is met at all the times.

Business Manager

Credit India Pvt. Ltd.
03.1998 - 11.2007
  • Gained insightful exposure on home insurance products of Prudential and Lombard; regularly achieved 80% penetration.
  • Resolved queries/ requests and issues of walk-in customers as per Service Level Agreements (SLAs), and achieved a Turnaround Time (TAT) of 74% as against the set benchmark of 90%.
  • Ramped up the client satisfaction score through regular interaction with clients and ensuring that queries and escalations were addressed on time.
  • Monitored database of High Net worth Individual (HNI) customers, Real Estate Agents, & Builders to deepen business relations, generated revenue.

Education

GNIIT -

NIIT
Gurgaon
01.1997

B.Com. -

Maharishi Dayanand University
Rohtak
01.1995

12th -

Kendriya Vidyalaya
Gurgaon
01.1992

10th -

Kendriya Vidyalaya
Gurgaon
01.1990

Skills

  • Business development
  • Sales pipeline management
  • Market research
  • Cybersecurity solutions
  • Opportunity qualification
  • Customer relationship management

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

Date of Birth: 07/29/73

Profile Summary - Summary

A result oriented experienced, professional with experience in Operations (Back-end), Pre-sales, & Channel Management. Excels in setting-up & managing operations and contributing in the performance of unit with in-depth sensitization to challenges of growth and change management. A keen planner, strategist and implementer with precision in devising and implementing strategies aimed at ensuring effectiveness of operations, realization of sales & business promotion targets, with key focus on ROI. Excels in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time. Proficient in pipelining sales based on market research, network management and client references; planning and preparing approaches, pitches and proposals, and participating in pricing and work order negotiations. A hardworking individual with excellent communication, negotiation, analytical, presentation, and project management skills.

Timeline

Account Development Manager

OpenText
10.2023 - 09.2025

Account Development Manager

HCL Technologies
04.2021 - 09.2023

SDR

Microfocus
04.2021 - 04.2021

Operations Manager

Arvato Bertelsmann
10.2017 - 03.2019

Sr. Business Consultant Inside Sales

Chrysalis HRD
01.2017 - 09.2017

Operations Coordinator

Doon Consulting
12.2007 - 10.2016

Business Manager

Credit India Pvt. Ltd.
03.1998 - 11.2007

GNIIT -

NIIT

B.Com. -

Maharishi Dayanand University

12th -

Kendriya Vidyalaya

10th -

Kendriya Vidyalaya

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Himanshi Mehta