HIMANSHI RANA
NEW DELHI
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Student Support Officer
Aakash
Janakpuri, New Delhi
2022.10 - Current
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Assisted with student enrolment processes.
Customer Service Specialist
Wipro
Gurugram
2020.08 - 2022.08
- Executed on-time and under budget project management to resolve complex issues.
- Provided technical support for troubleshooting software applications used by customers.
Travel Analyst
EXL Service
New Delhi
2020.01 - 2020.06
- Analyzed financial data to identify trends, patterns and strategies.
- Verified that all required receipts and and or documentation are included in each report prior to processing payment.
Senior Travel Counselor
Garhwal Himalayan Expedition
New Delhi
2017.09 - 2019.12
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Education
Masters of Commerce
New Delhi2020-12
Bachelor of Commerce
New Delhi2018-06
ADVANCE DIPLOMA: MODERN SECRETARIAL PRACTICE -
Janki Devi Vocation Centre
Karol Bagh, New Delhi2017-06
High School Diploma -
Sarvodaya Kanya Vidyalaya
New Delhi2015-03
Skills
- Career Advising
- Customer Relations
- Excellent Communication Skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Student Support Officer
Aakash
2022.10 - Current
Customer Service Specialist
Wipro
2020.08 - 2022.08
Travel Analyst
EXL Service
2020.01 - 2020.06
Senior Travel Counselor
Garhwal Himalayan Expedition
2017.09 - 2019.12
Masters of Commerce
Bachelor of Commerce
ADVANCE DIPLOMA: MODERN SECRETARIAL PRACTICE -
Janki Devi Vocation Centre
High School Diploma -
Sarvodaya Kanya Vidyalaya