Himanshi Rana
Faridabad
Summary
Dynamic Sales Coordinator with a proven track record at Vectrae Infotech Pvt Ltd, excelling in customer communication and CRM software proficiency. Achieved significant improvements in customer satisfaction and efficiency. Skilled in developing care plans and managing sales activities, demonstrating a goal-oriented mindset and exceptional issue resolution abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Vectrae Infotech Pvt Ltd
New Delhi
10.2023 - 12.2024
- As a Sales Coordinator at Vectrae Infotech Pvt Ltd, I managed and coordinated products, services, and sales activities.
- Worked on Microsoft Dynamics Business Central (ERP) software.
- Shared daily updates with our customers regarding their orders.
- Handled customer escalations and provided them with solutions on a timely basis.
- Analyzed customer requirements and prepared appropriate quotations accordingly.
Intern
Balmer Lawrie & Co.Ltd.(BL)
New Delhi
07.2022 - 07.2023
- Worked as an intern (Jr. office) at Balmer Lawrie & Co. Ltd. (BL).or 1 year.
- Handled customer queries related to traveling, such as for better offers, rescheduling, payment modes, etc.
- Mainly handled the clients from the sports quota.
- Worked on the company ERP (mid office), MS Outlook, MS Excel, and MS Word.
- Created reports and documents as requested by my managers.
- Handled customer complaints with my soft skills, and resolved their issues timely.
Patient Care Executive
Jiva Ayurveda
Faridabad
12.2021 - 05.2022
- Assessed patient needs, developed care plans, and evaluated patient progress.
- Kept detailed records of patient care and treatment plans to continuity of care.
- Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care.
- Documented patient progress and care provided in patient charts .
Education
12th Class - Arts
Senior Secondary National Institute of Open School
Delhi10-2019
10th Class -
Higher Secondary National Institute of Open School
Delhi04-2017
Bachelor of Arts -
Du Sol Delhi
DelhiSkills
- Goals and performance
- Goal-oriented mindset
- Record keeping
- Cold calling
- Customer communication
- Issue resolution
- Account management
- Proposal development
- Report creation
- Workflow coordination
- Data entry
- CRM software proficiency
Certification
- Received Certificate by program organized by Dr. Reddy Foundation for IT Enabled Services course.
Timeline
Sales Coordinator
Vectrae Infotech Pvt Ltd
10.2023 - 12.2024
Intern
Balmer Lawrie & Co.Ltd.(BL)
07.2022 - 07.2023
Patient Care Executive
Jiva Ayurveda
12.2021 - 05.2022
12th Class - Arts
Senior Secondary National Institute of Open School
10th Class -
Higher Secondary National Institute of Open School
Bachelor of Arts -
Du Sol Delhi
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