Himanshi Rastogi
Delhi
Summary
Results-focused and trusted Operation Manager with a proven track record of quickly establishing strong customer relationships. Seeking an opportunity to contribute to the growth of a successful and ambitious company as a senior process associate. Committed to continuous career development and progression.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Associate
AIMLAY PVT LTD
Delhi
04.2024 - Current
- Created reports on process performance metrics for senior management review.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Worked closely with other departments, such as Vendor Management, marketing, finance, and MIS, to ensure smooth operations across teams.
- Generated weekly and monthly reports, summarizing key performance indicators associated with the process.
- Prepare the MOM and conduct session within the departments.
- Actively participated in brainstorming sessions aimed at improving overall effectiveness of customer service operations.
- Maintained positive working relationship with fellow staff and management.
- Ensured quality control by reviewing writer and formatter work.
- Maintaining database on a monthly basis for internal department coordination.
Process Associate
KIDS ADAPTIVITY QIN1
06.2021 - 09.2021
- Maintained accurate and prompt client records.
- Conducted sessions and organized events.
- Presented company's products and services to potential customers
- Successfully handled escalated support service concerns with prompt resolution as primary contact.
- Demonstrated strong interpersonal and relationship building skills.
- Took personal responsibility for work quality and timelines, meeting expectations
- Ensured efficient communication within the team by sharing timely updates and reports via email
- Delivered quality customer service by addressing clients' needs through verbal and written communication
- Ensured written client communication accuracy and informativeness.
- Ensured adherence to all company processes and procedures.
Operation Executive
ISA Global
NOIDA
05.2016 - 05.2021
- Ensured accurate maintenance of client records
- Conducted sessions and managed events
- Effectively communicated the features and benefits of the company's products and services
- Served as the primary contact for handling support service issues and ensuring their resolution.
- Took personal responsibility for ensuring the quality and timeliness of work while consistently meeting expectations
- Adept at managing spreadsheets and formulating compelling emails with extensive experience in using MS Excel.
- Interacted with clients in person and via email to address their requests and provide effective solutions
- Delivering precise and informative written content to clients
- Maintained consistency with organizational guidelines
Education
Bachelors Of Commerce -
Delhi University
New Delhi03-2014
Accounting And Finance
Sarvodaya Kanya Vidyalaya
Krishna Nagar, Delhi01.2010
Biglow’s Public School
Delhi01.2008
Skills
- Helping individuals to reach their Goals
- Quality Analysis of the Task assigned and deliverable
- Leadership
- Excel
- V-lookup
- Reporting and documentation
- Process Documentation
- Presentations
- Schedule Coordination
- Paperwork Processing
- Process Analysis
Certification
Training Under ICWAI i.e. “Understanding Information Technology in the corporate Environment”
Hobbies and Interests
- Movies
- To interact with new people
- Exploring knowledge and new facts.
Disclaimer
I hereby certify that the information furnished above is authentic and complete to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Raj Kumar Rastogi
- Mother's Name: Mrs. Poonam Rastogi
- Husband's Name: Mr. Himanshu Arora
- Date of Birth: 01/09/1993
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Process Associate
AIMLAY PVT LTD
04.2024 - Current
Process Associate
KIDS ADAPTIVITY QIN1
06.2021 - 09.2021
Operation Executive
ISA Global
05.2016 - 05.2021
Bachelors Of Commerce -
Delhi University
Accounting And Finance
Sarvodaya Kanya Vidyalaya
Biglow’s Public School
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