Himanshi Singh
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. An adaptable and a keen learner channelizing one's own capabilities and additionally having an experience of 6 years of hotel industry.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Lead GSA
Colliers International
05.2023 - Current
- Seated at the client's site - Salesforce company and handling their front desk / reception area while providing all the employees with the utmost warm and a welcoming experience.
- Performed event coordination for larger parties and gatherings along with the outside vendors being an event coordinator initially.
- Managed event and meeting's logistics and operations for the Salesforce employees.
- Assisted the employees with the temporary badge provision on a daily basis as well as with the locker facilities.
- Coordinated schedules and timelines for events along with planning of festivals / large scale events at all office sites in the form of a tracker and a presentation.
- Managed the internal space booking through Google Calendar for the employees and also during the leadership visit via their respective SPOC's / EA's.
- Being a lead for PAN Bangalore GSA, currently handling the team along with guiding them with multiple tasks.
- Developed strong relationships with clients through prompt communication, transparency in project / task updates.
- Courier handling along with the legal and confidential documents for the employees, national and international both.
- Additionally taking the initiative of conducting the English spoken classes for the support staff on alternate weekends.
- Provided support during emergency situations, mitigating damage risks while restoring normalcy as quickly as possible.
- Managed the general day to day tickets via REWS Ticketing portal of Salesforce.
Senior Community Service Executive
AWFIS Space Solutions Pvt Ltd
04.2022 - 05.2023
- Client and vendor management
- Carrying out briefings of staff members plus maintaining upkeep of the Centre
Duty Manager
Oakwood Premier Prestige
09.2020 - 04.2022
- Got opportunity to learn and work with a different software – WINHMS
- Learnt about different ways of working in a business clientele hotel with a set procedure
- Carried out general duties of being a DM i.e; handling guests, arrival and departure experience, leading the team along with the innovative ideas of making the guest’s experiences a memorable one
- Contributed towards achieving the Trip Advisor, Booking.com and Trust You (Oakwood’s official review platform) reviews for a better recognition
- Carrying out BSA trainings for the team, taking briefings, successfully carried out MOD shifts along with making the reports.
Assistant Manager
W Goa
07.2016 - 06.2020
- Successfully completed GMAP 2016 (Graduate Management
- Associate Program) and graduated in 2018
- Successfully opened pre-opening property W Goa being its pre opening member
- Learnt about Marriott Bonvoy (loyalty program) and delivered benefits to all elite guests
- Assisted concierge, whatever/whenever (operators) and guests relations team during sold out / busy operations
- Handled VIP’s arrivals and taking ownership of their stay being their ambassador
- Handled group check-ins and reservations department during busy operations
- Effectively carried out room blocking and coordinating with room controller to ensure rooms are done according to guest’s preferences, special requests, elite status and in case of any SLT (Single Lady Traveler)
- Carried out NDA (Next Day Arrival) meet on daily basis in absence of loyalty manager
- As certified departmental trainer, facilitated training sessions for team members even during daily briefings
- Handled O Source, CTO and attendance for whole department being in charge for same
- Contributed towards achieving GV (Guest Voice) goals, Elite appreciation and recognition on Trip Advisor
- Successfully carried out MOD shifts, performed MOD’s responsibilities on a regular basis and likewise making MOD reports
- Night auditing and run daily reports
- Got basic training of GXP, handling GXP chats of elite guests, running its reports and processing reservations through Empower
- Reservations in absence of respective reservations personnel
- Being part during transition phase from Starwood to Marriott and its integration
- Undergone Industrial Training at Sheraton Grand Bangalore at Brigade
- Gateway for 08 months
Front Office
HIMANSHI SINGH
06.2014 - 02.2015
- Including the specialization training in Front Office department along with all the other 04 core departments.
Education
Bachelor of Hotel Management - Hotel Management
Army Institute of Hotel Management
Bangalore 05.2012 - 04.2016
Skills
O Source attendance
Certified Departmental Trainer
GXP, Empower reservations
Email etiquette
Meeting Planning
Additional Information
Interests are as mentioned below -
- Dancing – Freestyle
- Listening to music
- Sketching
Timeline
Lead GSA
Colliers International
05.2023 - Current
Senior Community Service Executive
AWFIS Space Solutions Pvt Ltd
04.2022 - 05.2023
Duty Manager
Oakwood Premier Prestige
09.2020 - 04.2022
Assistant Manager
W Goa
07.2016 - 06.2020
Front Office
HIMANSHI SINGH
06.2014 - 02.2015
Bachelor of Hotel Management - Hotel Management
Army Institute of Hotel Management
05.2012 - 04.2016
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