Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Himanshi Soni

New Delhi

Summary

Technical Support Engineer with 2.5+ years of experience managing technical services & support operations onshore as well as offshore. Proven successes in implementing innovative technical support strategies. Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Network Engineer

Tech Mahindra
Noida
04.2024 - Current
  • Experience in installing Windows, configuration, technical troubleshooting, support of server hardware, operating systems, Microsoft application software, and peripherals.
  • Experience in handling the monitoring tool, Microsoft Intune, to perform software installation and run scripts for fixing issues.
  • Handling various kinds of incidences logged by the user & provides them a support on their logged incidence about Desktops, Laptops, Software & Printers.
  • Provide remote support through Bomgar Remote.
  • Connected with end users through calls, emails, and chat. Hands-on experience with Cisco Unified Tool, Citrix Cloud, and ControlUp.
  • Handling various kinds of incidents logged by the user and providing them support on their logged incidents about desktops, laptops, software, and printers.

Technical Support Representative

IEnergizer
Noida
06.2022 - 03.2024
  • Providing technical support to users via telephone, email, remote connection, and personal assistance. Handling technical queries on Virtual Desktop, VPN, Domain, Network, and device issues.
  • Managing escalations and major outages.
  • Performing analysis, troubleshooting of peripheral devices, including printers.
  • Providing prompt and accurate responses according to service level.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Monitored customer feedback to ensure high levels of satisfaction.

Education

Bachelor of Arts -

Motilal Nehru College, Delhi University
Delhi
08-2021

High School Diploma -

SKV
New Delhi
07-2018

Skills

  • Networking Fundamentals
  • Java
  • Hands-on: Microsoft O365, GAM (Active Directory, Azure Intune Portal)
  • Excel: Analytical skills
  • Economics: Data modeling and report generation

Languages

Hindi
First Language
English
Advanced (C1)
C1

Websites

Certification

  • Certified in JAVA - Udemy
  • Networking Fundamentals - Udemy
  • Computer Troubleshooting and Basics AI - TCSION

Timeline

Network Engineer

Tech Mahindra
04.2024 - Current

Technical Support Representative

IEnergizer
06.2022 - 03.2024

Bachelor of Arts -

Motilal Nehru College, Delhi University

High School Diploma -

SKV

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Himanshi Soni