Himanshi Tyagi
Gurgaon
Summary
From managing finance and legal data behind the scenes to discovering patterns and stories hidden in numbers, I’m on a journey of transforming my career into the world of Data Analytics. With over 2 years of experience at IBM and Provana, I’ve built a strong foundation in process-driven thinking, data accuracy, and cross-functional collaboration. But my curiosity didn’t stop there. I found myself drawn to the why behind the numbers, leading me to explore Python, SQL, and Excel.
I’m looking for roles where I can combine my business background and analytical mindset to help teams make smarter, data-backed decisions. If you're seeking someone who’s curious, committed, and ready to grow, let’s connect.
Overview
3
3
years of professional experience
Work History
Finance Administrator & Practitioner
IBM India Pvt. Ltd
10.2023 - Current
- Managed end-to-end OTC billing and healthcare processes.
- Adhere strictly to Service Level Agreements (SLAs) and delivery timelines.
- Our role encompasses the full spectrum of data handling, including data extraction, processing, and integration into healthcare systems.
- Maintained client databases in Citrix Environment with 100% accuracy.
Process Expert - Data Analyst
Provana India Pvt. Ltd
02.2023 - 10.2023
- Handled legal and collections data entry, processing, and quality checks to support litigation and compliance workflows.
- Maintained confidentiality and accuracy while managing large volumes of legal case files and financial records.
Key Achievements:
- Promoted within a short period for excellence in legal data management and process compliance.
- Played a role in mentoring new hires, improving team productivity, and performance.
Customer Support Associate
Concentrix India Pvt. Ltd
09.2022 - 01.2023
- Facilitated real-time resolution for Amazon U.S. customers through chat and email.
- Handled customer complaints calmly and professionally, providing positive solutions to uphold the company's reputation.
- Utilized CRM software to track customer queries and responses, improving response efficiency.
Education
Bachelor of Commerce -
Quantum University
Roorkee, India01.2022
Skills
- Programming & Tools: Python, SQL, Microsoft Excel
- Data Analysis: Data Cleaning, Data Visualization, Machine Learning, Statistical Analysis
- Finance & Operations: Dispute Management, Data Entry, Billing Processes
- Logical and Systematic Thinking
- Problem Solving
- Team Collaboration
- Client Relationship Building
- Team collaboration
- Adaptability and quick learning
- Training and mentoring
Accomplishments
Executive Post Graduation Certification In Data Science & Artificial Intelligence
Conducted by iHUB DivyaSampark at IIT Roorkee in collaboration with Intellipaat
LANGUAGES
English
Hindi
INTERNSHIP
- Content Writer – Intellify Solutions Pvt. Ltd (Mar 2021 – May 2021)
- Wrote SEO-optimized content to increase visibility and engagement.
- Conducted in-depth research and maintained consistent content quality.
Hobbies and Interests
Creative activities, Hand-made art & crafts
Timeline
Finance Administrator & Practitioner
IBM India Pvt. Ltd
10.2023 - Current
Process Expert - Data Analyst
Provana India Pvt. Ltd
02.2023 - 10.2023
Customer Support Associate
Concentrix India Pvt. Ltd
09.2022 - 01.2023
Bachelor of Commerce -
Quantum University
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