Himanshu Agarwal

Handled IT issues for Qualcomm Employees

Assists with efforts to analyze and prioritize incoming requests.

Thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel, including the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications

Worked on Active Directory performing password resets and workstation management in active directory.

Diagnoses, isolates, and fixes software-related problems using standardized departmental procedures by checking all software configurations and reconfiguring software.

Troubleshooting problems with laptops, printers and mobile telephony devices.

Worked on VMware Horizon Client, Reset of the VDESK, Provision a VDESK.

Answering incoming calls from clients, processing emails and logging tickets.

Managing and optimizing the deployment, maintenance, utilization, and disposal of software applications.

Upgrading and reinstallation of the requested license

Answering incoming calls from clients, processing emails and logging tickets.

Following procedures/checklists and updating support documentation.

Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

Provide licenses for license-based application and deployment through SCCM.

Troubleshooting RSA Login Errors.

Handled issue related to Virtual desktop, Laptops configuration, MFA etc.