HIMANSHU AHHUJAA

Key Responsibilities:

• Identify potential risks and challenges in project execution and proactively implement mitigation strategies.

• Prepare and maintain project documentation, including project plans, monthly, weekly, and Quarterly reports, with risk assessments.

• Collaborate with cross-functional teams to define project scope, goals, and deliverables.

• Contributed to the company's revenue growth by 7% quarterly and played a pivotal role in market expansion by managing the first-ever government project of the company.

• Contributed to developing and enhancing company processes, including delivery procedures, contracting guidelines, token amount policies, non-handover protocols, and process documentation for receivables.

• Appointed as the Head of the Central Governance Team to drive the company’s vision of streamlining the Contracting and Lead to Delivery process, resulting in a 90% reduction in client escalations and rejection rates. Additionally, served as a member of the company’s POSH committee.

• Ensuring implementation of sales strategies to deliver annual volume upsell; and cross-sell within allocated accounts.

• Managing and servicing existing customers concerning product supplies from origins, and increasing business from the customers.

• Carrying out monthly or quarterly sales reviews and tracking each customer's sales performance and contribution with a specific plan of action to stimulate sales.

• Maintaining and strengthening relationships with customers in order and understand their strategic business and pitch them the best product available.

• Fulfillment of daily webinar orders via email or via shipment& and make sure that they are maintained properly with the prospect of cross-selling and Up-Sell.

• Understand our customers' needs and build a personalized service experience that helps them become eligible for the SHRM, HRCI & CPE certifications.

• Improve the operational systems, processes, and policies in support of organization missions.

• Prepared daily reports, DMS, and various data regarding breakdowns in machines.

• Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify or qualify new suppliers.

• Acted as IR coordinator in the department to settle related issues.

• Designed & compiled monthly production and quality rating reports being presented to senior Japanese members