Himanshu Ahluwalia
Learning & Development
New Delhi,Delhi
Summary
Motivated trainer with over 13 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
14
14
years of professional experience
Work History
Assistant Manager Learning & Development
Gourmet Investments Private Limited - Pizza Express
New Delhi
05.2023 - Current
- Service in style training, Coffee Training, Product Training, Inter Job Posting, P&L Training, Operations Support, Driving & Measuring Guest Experience through NPS, New Store Opening
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Associate Regional Manager Training
Devyani International Limited - Pizza Hut
New Delhi
08.2022 - 05.2023
- Bench Planning, New Product Launch, Product Calibrations, Support in Food Safety Audits, Operations Support, Monthly Planner of MTM's/FT's, Driving & Measuring Guest Experience through GES, Driving Training Health Check
- Developed and implemented regional sales strategies to meet corporate objectives.
- Managed a team of 10 employees in the region, setting goals and providing feedback on performance.
- Collaborated with other departments to develop innovative solutions for customer needs.
- Provided training sessions for new hires regarding company policies and procedures.
- Recruited and trained new employees to meet job requirements.
Store Manager
Tata Croma
New Delhi
01.2022 - 08.2022
- Managing Store Operations, Driving Top & Bottom Line, Driving & Measuring Customer Experience through NPS/Mystery Audit, Inventory Management, Upkeep of Visual Merchandising, Competition Benchmarking, Weekly/Monthly Reviews of the team, Driving Sales Value Added Services, Ensuring Processes in Place from SOP audit point of view
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
Field Trainer
Sapphire Foods India Limited (KFC)
New Delhi
11.2019 - 12.2021
- People Development, Training Sessions, P&L Management, Training Audits, Store Operations Support, Enhancing Guest Experience, SOP Execution, NSO Support, New Joiners on Boarding, Conducting Board of Reviews
Restaurant General Manager
Yum Brands & SFIL(KFC)
New Delhi
11.2014 - 09.2019
- Store Operations, Driving Top & Bottom line by optimizing P&L, Driving BSC, Driving Sales through LSM & Corporate Tie Ups, Developing People Capability, Driving Food Safety, Finance & Training Audits, Driving Guest experience by execution of SOP's, Demonstrate passion and sense of urgency to listen and respond to guest feedback, Managing store level inventory and ensuring no leakages.
Assistant Restaurant manager
Yum Brands (KFC)
New Delhi
08.2013 - 11.2014
- Driving Home Service Operations and ensuring great customer experience, Ensuring Training Compliance in maintained at the Restaurant, Supporting RGM in overall performance of the Restaurant, Leading the Restaurant in absence of RGM, Ensuring execution of processes by building Team Members capability, Supporting Shift Manager in smooth running of shift, Inventory Management
Shift Manager
Yum Brands (KFC)
New Delhi
11.2011 - 08.2013
- Smooth Shift Running by execution of RGS, Driving Great Guest Experience, Execution of Finance Processes, Inventory Management, Execution of food safety standards in the restaurant
Associate Manager
Dominos Pizza
New Delhi
05.2010 - 11.2011
- Running Smooth shift, Driving Guest Experience, Ensuring in time deliveries, Daily & Weekly Leafletting, Adherence to OER process
Education
MBA - Retail Management
SIkkim Manipal University
03.2016
Bachelor of Science - Hotel Management
Indira Gandhi National Open University
Chandigarh04-2010
Skills
- Microsoft Office
- People management
- P&L Management
- People development
- Google Calendar
- Store operations
- Financial management
- Training, Coaching & Mentoring
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Cost Reduction
- Staff Training and Development
- Retail Operations
- Customer Relations
- Negotiation
- Orientation and training
- Budgeting and finance
- Compliance understanding
Accomplishments
- Sales Maniac, 05/01/15, Got Recognized by Mr. Samir Menon (Yum India CFO) for Driving Corporate Sales in the Restaurant
- Best RGM, 09/01/18, Got Recognized as Best RGM for the patch for consecutive Two Quarters for delivering great store performance and Highest BSC
- People Maniac, 04/01/15, Got Recognized by Mr. Roger Eaton (Yum International CEO) for least TMTO and Best Home Service SSSG in the Region
Career Aspiration
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Organization
Gourmet Investments Private Limited
Personal Information
Title: Regional Manager Learning & Development
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Camping
- Cricket
- Movies
- Music
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager Learning & Development
Gourmet Investments Private Limited - Pizza Express
05.2023 - Current
Associate Regional Manager Training
Devyani International Limited - Pizza Hut
08.2022 - 05.2023
Store Manager
Tata Croma
01.2022 - 08.2022
Field Trainer
Sapphire Foods India Limited (KFC)
11.2019 - 12.2021
Restaurant General Manager
Yum Brands & SFIL(KFC)
11.2014 - 09.2019
Assistant Restaurant manager
Yum Brands (KFC)
08.2013 - 11.2014
Shift Manager
Yum Brands (KFC)
11.2011 - 08.2013
Associate Manager
Dominos Pizza
05.2010 - 11.2011
MBA - Retail Management
SIkkim Manipal University
Bachelor of Science - Hotel Management
Indira Gandhi National Open University
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