HIMANSHU ARORA
New Delhi
Summary
Hospitality professional with over 7 years of expertise in sales and customer relationship
management. A hotelier committed to delivering value to all stakeholders, including companies,
owners, peers, and teams. Known for being a self-starter and a motivator, with a strong passion for
driving positive change and enhancing operational environments. Success in Guaranteeing
Customer Satisfaction.
Overview
8
8
years of professional experience
Work History
Operation Head Cum Acting General Manager
Inde Hotel
Gurugram, Haryana
05.2023 - Current
- Managing day-to-day operations as Head of Operations and Acting General Manager for a 43-key hotel.
- Oversee departments, ensuring smooth functioning and guest satisfaction.
- Handling sales activities, fostering positive customer relationships.
- Achieve revenue targets and contribute to business growth.
- Develop and execute yearly budgets, optimizing resources
- Monitor financial performance, identifying areas for improvement.
- Conducted training sessions for Heads of Departments (HODs) across various hotel functions.
- Ensure comprehensive hotel audits, ensure adherence to standards and regulations and
Implemented corrective actions based on audit findings. - Regularly reviewed Profit and Loss (P&L) statements, analyzing financial health.
Made data-driven decisions to enhance profitability.
Manager - Front Office
Lemon Tree Premier Dwarka
Dwarka, Gujarat
10.2022 - 05.2023
- Handled all front office duties, including banquet sales, while also providing support to the GM.
- Managed budget for personnel and inventory for the front office.
- Networked with various Travel agents to increase FIT Business and enhance overall sales
performance - Successfully organized various corporate and leisure events
- Manage overbooking of Rooms by bouncing them to different properties by a contracted rate
which match our standard.
Manager - Front Office
Club Mahindra Holidays & Resorts Pvt. Ltd.
Udaipur, Rajasthan
03.2022 - 09.2022
- Managed and enhanced front office operations while overseeing resort sales activities
- Handled all kinds of Customer complaint and queries.
- Provided resort sales training to Front Office department and interdepartmental staff.
- Managed budget for personnel and inventory for the front office.
- Expanded network with various Travel agents to increase FIT Business and enhance overall
business growth. - Well equipped with knowledge and infrastructural modifications as per the industry demand.
- Coordinated with Cluster Head to assess properties across multiple locations for suitability within our parameter
- Hosted a variety of events at the Resort, including anchoring outdoor activities.
- Manage overbooking of Rooms by bouncing them to different properties by a contracted rate which matched our standard.
Assistant Manager - Front Office
Club Mahindra Holidays & Resorts Pvt. Ltd.
Udaipur, Rajasthan
03.2019 - 03.2022
- Effectively handled customer complaints and inquiries of various nature
- Provided resort sales training to the Front Office department and interdepartmental staff.
- Managed budget for personnel and inventory for the front office.
- Expanded network with various travel agents to increase FIT business and enhance overall business growth.
- Well equipped with knowledge and infrastructural modifications as per the industry demand.
- Coordinated with Cluster Head to assess properties across multiple locations for suitability within our parameters.
- Hosted a variety of events at the Resort, including anchoring outdoor activities.
- Managed overbooking of Rooms by reassigning them to different properties at a contracted rate that aligns with our standard.
Management Trainee
Club Mahindra Holidays & Resorts Pvt Ltd
07.2017 - 03.2019
- Got Opportunity to work with three big resorts of Club Mahindra in different phases in Management Training Programme i.e
- Associate, Supervisor and Executive
- Welcoming Resort guests in a warm and friendly manner, worked to meet guests' special requests, ensured that each guest had a memorable stay
- Overseeing daily operations of front office which consisted of Interdepartmental Resort Sales
- Adhering to SOP and Audit
- Upselling of Rooms and Interdepartmental Cross Selling
- Greeted walk-in customers, tow truck customers while fielding calls from outside sources such as vendors and customers
- All operation work of front office department
- Obtained authorization for services.
Industrial Trainee
Hotel Le Meridien
New Delhi
07.2016 - 11.2016
- Acquired essential skills and knowledge through hands-on training across multiple department of
hotel operations.
Education
Bachelor of Science (Hospitality & Hotel Administration) -
Institute of Hotel Management (IHM) - Gwalior
08.2017
Skills
- Peoples Person
- Guest Handling
- Problem Solving
- Ability to handle tough situation and to work under pressure
- Guests Experiences
- Brand Management
- Event Management
- Multi-unit operations management
- Performance Management
- Process improvement strategies
- Logistics management
Timeline
Operation Head Cum Acting General Manager
Inde Hotel
05.2023 - Current
Manager - Front Office
Lemon Tree Premier Dwarka
10.2022 - 05.2023
Manager - Front Office
Club Mahindra Holidays & Resorts Pvt. Ltd.
03.2022 - 09.2022
Assistant Manager - Front Office
Club Mahindra Holidays & Resorts Pvt. Ltd.
03.2019 - 03.2022
Management Trainee
Club Mahindra Holidays & Resorts Pvt Ltd
07.2017 - 03.2019
Industrial Trainee
Hotel Le Meridien
07.2016 - 11.2016
Bachelor of Science (Hospitality & Hotel Administration) -
Institute of Hotel Management (IHM) - Gwalior
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