Himanshu Bairagi

* Making MIS Reports of collated data.

* Meticulously working on the data collated from various sources of department and preparing comprehensive reports.

* Ensuring the precision of the reports

* Preparing Delivery Files.

* Extensive work on Excel

*Developed diagrams to describe and lay out logical operational steps

*Monitored employee tasks to gauge business functions and inefficiencies

*Used Software to input, analyze and model data.

• Managed real-time inbound call traffic across multiple contact center locations.
• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Worked with management to develop strategic and tactical plans to meet different requirements.