Himanshu Bhagat
Sehore
Summary
Dynamic training professional with extensive experience at Teleperformance, specializing in employee development and instructional design. Proven track record in enhancing training effectiveness and driving engagement through innovative learning management systems. Skilled in Microsoft Excel and adept at fostering strong relationships, ensuring alignment with business objectives and improving overall performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mpokket Financial Service PVT LTD
Bhopal
06.2024 - Current
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Implemented systems for tracking employee progress against established goals.
- Conducted needs assessments to identify gaps in employee skills and knowledge.
- Partnered with stakeholders across the organization to ensure alignment between business goals, training strategies, and outcomes.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Reported progress against planned activities to secure management support and achieve objectives.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
Assistant Manager - Training
Teleperformance
Indore
10.2021 - 05.2024
- Managing Team of Trainers providing New Hire Induction/OJT Support/ Refresher training to new/existing associates
- Coordination with outsource team to ensure smooth training activities
Lead trainer
Teleperformance
Mohali
10.2019 - 08.2021
- Trained New Hires on the client products, abiding by the Kirk-Patrick model for instructional design
- Communicate with the clients and evaluate their needs specifications and acted as a bridge between the client and the outsourcing agency regarding the new updates and requirement
Process Trainer
Teleperformance
Indore
04.2018 - 09.2019
- Handled Lines of business - Email & Voice
- Assist the manager in organizing, planning and implementing strategy of training and TCD
- Responsible for handling bottom quartile of the process
Process Trainer & Subject Matter Expert
Teleperformance
Jaipur
01.2017 - 07.2018
- Handled around 40 people maintaining same enthusiasm throughout the day on tickets
- First point of contact for all customer feedback and responsible for ensuring that customers are handled in a prompt and effective manner whilst retaining customer confidence and loyalty in Amazon product and service
Education
MBA - Hospitality Administration And Management
Vikramaditya Group Of Institution
Bhopal10th -
Emmanuel Higher Secondary School
Sehore12th -
Emmanuel Higher Secondary School
B.Com. - Taxation
Altius Universal Studies
Indore, M.P., IndiaSkills
- Training on product
- Employee training
- Training on the process
- Training on content delivery
- Subject Matter Expert
- Business process outsourcing
- Customer handling
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Preparing String Boolean for Candidate search
- Preparing daily activity reports
- Weekly review data preparation
- Yearly review data preparation
- Quarterly review data preparation
- Publishing efficacy report
- Learning management systems
Certification
- Awarded C-sat & Star performer for two consecutive months.
- Cleared Best T&D Certification, Teleperformance Training and Development.
Timeline
Assistant Manager
Mpokket Financial Service PVT LTD
06.2024 - Current
Assistant Manager - Training
Teleperformance
10.2021 - 05.2024
Lead trainer
Teleperformance
10.2019 - 08.2021
Process Trainer
Teleperformance
04.2018 - 09.2019
Process Trainer & Subject Matter Expert
Teleperformance
01.2017 - 07.2018
MBA - Hospitality Administration And Management
Vikramaditya Group Of Institution
10th -
Emmanuel Higher Secondary School
12th -
Emmanuel Higher Secondary School
B.Com. - Taxation
Altius Universal Studies
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