Himanshu Bhanushali
Mumbai,India
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Logistic & PSO Coordinator
NCR CORPORATION
MUMBAI, INDIA
06.2019 - Current
- Tracked orders and notified customers of status or potential delays.
- Sourcing ATM Spare parts requests are ordered by customer engineers in the US and Canada based on customer priority Via the tool name Remedy
- Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
- Identifying type 1 SLA breaches across the teams and liaising with TL's with a suggestion for improvement.
- Co-ordinate with Regional Planners to manage parts demand in region to avoid stock out situations. Tracking the inventory into the Oracle system based on reports received by 3PL and field personnel across the regions.
- Saved logistics cost by approximate 2350$ by downgrading orders from NFO into OVN & pickup.
Operation Executive- Control Tower
Mahindra Logistics Limited
Mumbai , India
10.2018 - 06.2019
- Observing Vehicle Movements, route performance to provide proactive service for on-time delivery. Providing Visibility to all stakeholders, capturing exceptions.
- Preparing and Providing MIS Invoice Carrier Report to stakeholders on multiple aspects depending on requirements/demands
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Ensured weekly update of master data for 400+ M&M dealers and 30+ RSO with close coordination with Operations team.
- Devised a unique quality tracking system, as a result, increased service quality by 55%.
- Improved delivery efficiency by 50%, by effectively planning and implementing vehicle/delivery routes. Reduced customer queries by 30 %.
- Received appreciation from Customer for successfully providing on-time tracking for XUV300 launch.
SHREEJI MCB & SWITCHES
SHREEJI MCB & SWITCHES
Mumbai , India
02.2017 - 06.2018
- Coordinated and supervised assembly work for Switches.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
- Supervised entire production process and prepared proper documentation for dispatch.
- Practiced lean principles, which led to improvements in workflow and quality and waste reduction..
- Daily dispatch planning according to Purchase Order Status.
- Responsible for the team of 30 Employees.
- Re-organized & Redesigned a layout to make it work more efficiently.
- Significant reduction in scrap by 7%.
- Increase in production Report by 35 %.
Education
Bachelor of Engineering - Mechanical
Pune University
10.2010 - 05.2016
SCM & Logistics
The S. P. Jain Institute of Management & Research
11.2022 - Current
Skills
OTMFreight Rates
Deadline and scheduling management
Customer service skills
Transportation activity management
Cost reduction
Order picking and processing
Continuous Improvement
Tableau
Certification
Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SCM & Logistics
The S. P. Jain Institute of Management & Research
11.2022 - Current
Tableau
10-2022
International Logistics
05-2022
Virtual Experience Program (Microsoft)
07-2020
Supply Chain Fundamentals: Understanding the basics by John Mandaic
04-2020
Logistic & PSO Coordinator
NCR CORPORATION
06.2019 - Current
Operation Executive- Control Tower
Mahindra Logistics Limited
10.2018 - 06.2019
SHREEJI MCB & SWITCHES
SHREEJI MCB & SWITCHES
02.2017 - 06.2018
Bachelor of Engineering - Mechanical
Pune University
10.2010 - 05.2016