Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishment
Languages
Timeline
Generic
Himanshu Bounthiyal

Himanshu Bounthiyal

Noida

Summary

Dynamic logistics professional with established expertise at Sony India Pvt. LTD, excelling in RMA processes and vendor management.

Overview

12
12
years of professional experience

Work History

RMA Officer

Sony India Pvt. LTD, Division (Customer Centric)
Delhi
04.2017 - Current
  • Track defective material on Monthly basis and prepare reports.
  • Local repair for material which are out of scope for re-imbursement.
  • Monthly Reimbursement projection.
  • Vendor Coordination and Material Movement from vendor or Inter store.
  • Handling Reverse logistics- Tracking RMA replacement materials as per SLA.
  • Track all defective consumption jobs and get under scope claim re-imbursement.
  • Prepare fortnightly Report based on screening report from Repair Authorization Company and identify and analysis gap on process.
  • Check and approved RMA application from Authorized service center.
  • Purchasing Local material.

Assistant Manager – Logistics

Skyra Professional Tableware Pvt. Ltd
Delhi
03.2015 - 12.2016
  • Monthly Stock taking and prepare monthly inventory re-conciliation and completing Audit in Store.
  • Handling All Domestic/Export Dispatches.
  • Ensuring FIFO to be maintaining in the warehouse.
  • Co-ordinating for all Import Shipment till it reaches to Warehouse.
  • Processing all payment of Couriers/Transportation to Finance and ensuring timely payment.
  • Maintaining Minimum Stock level by coordinating with Purchase Department.
  • Analyzing of variations in Standard cost prices and Purchasing local material as per requirement.
  • Originating & hiring local transportation for internal stock transfer at best Prizes.
  • Interaction with courier for Goods Delivery.
  • Maintaining OHS (Occupational Health& Safety) at Warehouse.
  • Warehouse Management of Finished Goods.

Senior Executive – Stores

Godrej & Boyce Mgf co. Ltd, Division- PIRE
Chandigarh
08.2014 - 02.2015
  • In-charge of Regional Stores operations – handling Customer Services & Support, Customer Escalations, Vendor Coordination and Material Movement from vendor or Inter store for 24X7 support.
  • SPOC to the Customer for all commercial Operation related queries & requirements.
  • Handling of the complete activities of Demand Forecasting & Reverse logistics.
  • Vendor management and contract for partner resources.
  • Handling customer’s escalations on frontend for service & delivery and working continuous service improvement process to meet the delivery timelines & C-SAT.
  • Prepare monthly inventory reconciliation and conduct internal & external audits.
  • Co-ordination with head-office supply chain team for spare planning and availability for meet the demand and customer escalations.
  • Handling the procurement of computer spare buying, price negotiation, payment processing.
  • Participate in carrier management processes, such as selection, qualification, or performance evaluation.
  • Distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives also Negotiate transportation rates or services.
  • Recovery of rejection material through RMA.
  • Tracking RMA replacement materials as per SLA with respective vendors.
  • Performing Goods Receipt and Invoice verification through Finance.

Store-Incharge – Area Store

Wipro Infotech
Gurgaon
06.2013 - 08.2014
  • In-charge of Regional Stores operations – handling Customer Services & Support, Customer Escalations, Vendor Coordination and Material Movement from vendor or Inter store for 24X7 support.
  • SPOC to the Customer for all commercial Operation related queries & requirements.
  • Handling of the complete activities of Demand Forecasting & Reverse logistics.
  • Vendor management and contract for partner resources.
  • Handling customer’s escalations on frontend for service & delivery and working continuous service improvement process to meet the delivery timelines & C-SAT.
  • Prepare monthly inventory reconciliation and conduct internal & external audits.
  • Co-ordination with head-office supply chain team for spare planning and availability for meet the demand and customer escalations.
  • Handling the procurement of computer spare buying, price negotiation, payment processing.
  • Participate in carrier management processes, such as selection, qualification, or performance evaluation.
  • Distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives also Negotiate transportation rates or services.
  • Recovery of rejection material through RMA.
  • Tracking RMA replacement materials as per SLA with respective vendors.
  • Performing Goods Receipt and Invoice verification through Finance.

Education

Intermediate -

Shri Guru Ram Rai Public School
Kotdwara

High School -

Shri Guru Ram Rai Public School
Kotdwara

B.Sc - IT

Institute of management studies
Dehradun

Skills

  • Logistics: Coordinated end-to-end logistics operations, ensuring on-time delivery and optimal inventory levels across domestic and international supply chains Streamlined inbound and outbound shipping processes, reducing transit delays and improving customer satisfaction Managed vendor relationships and negotiated freight contracts
  • RMA (Returns Management): LED RMA process lifecycle, including authorization, tracking, and disposition of returned products Developed and implemented standardized RMA procedures, improving return accuracy and compliance with warranty policies Collaborated with cross-functional teams to analyze return trends and implement corrective actions, resulting reduction in product returns
  • Operations Service: Oversaw daily operational service activities, ensuring compliance with SLAs and optimizing service workflows for increased efficiency Identified and resolved service bottlenecks, enhancing operational performance and reducing response time operations tracking, improving data visibility and operational reporting accuracy
  • Adaptability- Thrive in fast-paced environments, Flexible to change and new challenges, Quick learner of new tools/processes
  • Teamwork & Collaboration- Supportive team player, Value diverse perspectives, Experience working in cross-functional teams
  • Work Ethic- Highly dependable and responsible, Self-motivated and proactive, Consistently meet deadlines and goals

Accomplishments

  • 100% stock accuracy.
  • Implemented proper 5S.
  • 100 % compliance to all launched orders.

Accomplishment

Adherence to ISO Procedures and ensured Zero NC during external Audit., Foster workplace diversity and ensured all team members remain in compliance regulations., Motivate and mentor individuals by providing necessary tools to meet and exceed expectations., Awarded from a good team player award for extraordinary commitment in improving the material traceability., Awarded from feather in my cap award in Wipro.

Languages

Hindi, English

Timeline

RMA Officer

Sony India Pvt. LTD, Division (Customer Centric)
04.2017 - Current

Assistant Manager – Logistics

Skyra Professional Tableware Pvt. Ltd
03.2015 - 12.2016

Senior Executive – Stores

Godrej & Boyce Mgf co. Ltd, Division- PIRE
08.2014 - 02.2015

Store-Incharge – Area Store

Wipro Infotech
06.2013 - 08.2014

Intermediate -

Shri Guru Ram Rai Public School

High School -

Shri Guru Ram Rai Public School

B.Sc - IT

Institute of management studies

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Himanshu Bounthiyal