Hi, I’m
HIMANSHU CHAUDHARY
Ghaziabad
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals.
Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Himanshu is a results-oriented self-motivator with over 18 years in sales management and general banking operations and is now looking forward to a making a significant contribution to a financial institution that offers a genuine opportunity for progression.
Overview
18
years of professional experience
6
years of post-secondary education
5
Certifications
Work History
HDFC BankNew Delhi
BRANCH MANAGER, BRANCH BANKING
08.2014 - Current
Job overview
- Lead a result-oriented sale and non-sales team of more than 30 staff and responsible for managing the Branch Profitability, ensuring high quality service and customer relationship management, operations and risk
- Managing a total liability base of over INR 2000 Cr including CASA and Term Deposits
- Own all branch-banking objectives and overall branch supervision and ensuring achievement of overall branch targets by generating business and cross sales
- Recruited, interviewed, hired and trained more than 100 employees and implemented mentoring program to promote positive feedback and engagement
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Makes "outside" sales and customer service calls on present and prospective customers within the office's market area
- Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
- Works with management in establishing growth, sales and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled
- Fortnightly and surprise checking of all process, prescribed registers, vault and counter cash, vault contents
- Reviews employee performance throughout the probationary period and on an annual basis thereafter
- Processing of all types of loans which comes under category of Retail / Working capital and mortgages.
- Achieving the monthly and annual budgets for all Key & Third-party products like: Life and General Insurance, Mutual fund, Security and depository products and Trade Forex
- Effective resolution of complaints thru CRM Next
- Evaluated client AML/KYC risk, conducted independent research, verified appropriate risk profile, and made independent risk assessment recommendations; liaised with various groups like legal, compliance and credit as needed to ensure accurate risk analysis and assessment
- Liaison with external customers, retail marketing, Audit, IT, Product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads, and RBI officials on case-to-case basis.
HDFC BankNew Delhi
RELATIONSHIP BANKING
12.2012 - 08.2014
Job overview
- Relationship Banking Head (RBH) is responsible to drive and supervise team of 15 Imperia and Preferred Relationship Managers to enhance the profitability of Bank's High Net worth clientele portfolios
- Managing a total AUM of over INR 1000 Cr including CASA, Term Deposits, Equity,Mutual Fund & Other Investments
- Making joint calls with the RM to: Demonstrate how to interact / Gauge degree of customer interaction and quality / Develop rapport with the customers / show how to control high attrition customers
- Review every visit done by the RM on the CRM Next and guide them on: Discussion & outcome of the call / Guidance on the better product / Understanding customer requirement / Profiler & wallet share
- Monitor the performance of the RM on sales of various products like: Income / CASA growth / Focus on Assets / Activation of digital products / Focus on cross sell and third- party products like credit card & insurance.
- Understand areas where the RMs needs support and aid in bridging the gap. Some areas could be: Training / Sales pitch / Joint call demonstration / Acquisition and retention of highly profitable customers.
HDFC BankNoida
IMPERIA CLIENT RELATIONSHIP MANAGER
08.2010 - 12.2012
Job overview
- Managing a set of more than 150 groups with total of INR 500 Cr assets including of CASA,TD,Mutual Fund,PMS,Insurance etc, for these clients
- Acquire new customers who meet product criteria and flag them on the system. Acquisition can be done either by referrals acquired from existing customers or thru leads generated by branch staff and personal leads
- Retention and attrition control of the customers by providing the best possible services and being the dedicated point of contact for portfolio customers and resolving all complaints within the TAT
- Maintaining the sales process of the bank which includes: Pre-call Planning / Supervisors scrum meeting or huddle / Customer visit and Post call review
- Customer interactions / Profile changes and Lead generated to be duly Noted in CRM Next / HNW Sales
- Granular sales with key focus towards: CASA & TD income / Retails assets / Business assets / Trade forex / TPP: Insurance & Mutual funds / Other cross sell: Credit card /Demat & Trading
- Compliance parameters need to be adhered to as per the regulatory guidance within stipulated time and ensuring that the bank in not exposed to any risk due to non- compliance of regulatory requirements like ReKYC, Aadhaar, Contactability, Pan card updation and FATCA etc.
ICICI SecuritiesNew Delhi
SENIOR MANAGER
02.2010 - 08.2010
Job overview
- Responsible for building the client base while increasing the Existing AUM of the customer Responsibilities
- Acquisition and servicing of High Net Worth Clients for Mutual fund business
- Managed a total of over INR 50 Cr AUM for a span of 6 months
- Drove sales by following up with leads and new customers through outbound calls and follow ups
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
HSBC BANKHyderabad
RELATIONSHIP MANAGER - PERSONAL FINANCIAL SERVICES
03.2008 - 11.2009
Job overview
- Report to the Vice President and responsible for building the Power Vantage client base while increasing the wallet share of the customer with bank
- Managed around 500 client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Develop investment strategies to meet short and long term financial objectives
- Act as the steward of the client's assets
- Achieved budgeted targets of assigned product lines - deposits, loans, life insurance, investments including equity and Mutual funds
- Minimum (within standard %) concurrent audit comments with no reminders for any comment.
ICICI BANK LIMITEDHyderabad
AREA SALES MANAGER
11.2006 - 03.2008
Job overview
- Report to the Regional Sales Manager and manage a team of 21 Non Resident Relationship Manager
- Established and maintained customer relationship for the existing and newly added customer accounts of value INR 300 Cr
- Achieved budgeted targets of assigned product lines - deposits, loans, life insurance, general insurance, 'Money 2 India' remittances, mutual funds and online share trading services with a team
- Enhanced overall book size growth of over INR 150 Cr for cluster and added over 4500 new customers in the whole tenure
- Provided sales training to channel partners, and also training on opportunity qualification, competitive positioning, specification influence and other initiatives as required
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
VST IND LTDHyderabad
AREA SALES MANAGER
03.2005 - 11.2006
Job overview
- Reporting to Circle Manger and managing 5 Distribution points, including two of City and 3 of upcountry location
- Handled a workforce of 45 members including the Trade Market Representative and Daily Sales Representatives
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Expanded product distribution by adding more than 35 new distribution points in region, including convenience stores, distributors, retail supermarkets and food services
- Responsible for generating a monthly turnover of INR 2 Cr across all the distribution points
- Maintaining the health of 8 brands with a growth perspective
- Coached more than 150 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction
- Achievement of monthly revenue / sales / marketing targets assigned through dealers / distributors.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Education
ICFAI Business SchoolHyderabad
MBA from Marketing And Operations
06.2003 - 06.2005
University Overview
- Graduated with 7.5 CGPA
JSSATENoida
Bachelor of Technology from Mechanical Engineering
06.1998 - 06.2002
University Overview
- Graduated with 74%
Skills
Team Leading
Certification
Certificate Examination in Prevention of Cyber Crimes and Fraud Management from "Indian Institute of Banking & Finance (IIBF)"
Availability
See my work availability
Not Available
Available
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Timeline
Certificate Examination in Prevention of Cyber Crimes and Fraud Management from "Indian Institute of Banking & Finance (IIBF)"
01-2022
Certificate Examination in Information Technology Security (IT Security) from "Indian Institute of Banking & Finance (IIBF)"
11-2020
Anti-Money Laundering and Know Your Customer (AML & KYC) from " Indian Institute of Banking & Finance (IIBF) "
09-2020
Banking & Financial Intermediation from "Indian Institute of Management, Bangalore" (IIMBx) via Edx with 87%
06-2019
Fintech Foundations and Overview from "The Hong Kong University of Science & Technology" via Cousera with 87%
06-2018
BRANCH MANAGER, BRANCH BANKING
HDFC Bank
08.2014 - Current
RELATIONSHIP BANKING
HDFC Bank
12.2012 - 08.2014
IMPERIA CLIENT RELATIONSHIP MANAGER
HDFC Bank
08.2010 - 12.2012
SENIOR MANAGER
ICICI Securities
02.2010 - 08.2010
RELATIONSHIP MANAGER - PERSONAL FINANCIAL SERVICES
HSBC BANK
03.2008 - 11.2009
AREA SALES MANAGER
ICICI BANK LIMITED
11.2006 - 03.2008
AREA SALES MANAGER
VST IND LTD
03.2005 - 11.2006
ICFAI Business School
MBA from Marketing And Operations
06.2003 - 06.2005
JSSATE
Bachelor of Technology from Mechanical Engineering
06.1998 - 06.2002
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