Himanshu Chopra

• Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
• Communicated regularly with the management team concerning all aspects of sales, customer feedback, and associate performance
• Identifying clients for prospective upselling
• Reported losses, customer complaints, and other significant issues to upper-level management
• Researching new products and technical feasibility
• Evaluating specific requirements of prospective clients
• Demonstrating products such as Office 365, G-suite SSL certificates, amazon web services email, and storage solutions
• Developing product deployment road maps and migration strategies
• Relationships: ensuring customer satisfaction and continuing with regular follow-ups.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Identifying potential customers who might be interested in the product or service.

understanding the product in depth to effectively communicate its benefits and features to potential customers

Analyzing the market to understand trends, competition, and customer needs

Analyzing data to understand customer behavior and preferences

Identifying Solutions to Customer Pain Points: Understanding customer challenges and how the product or service can address these

• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
• Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
• Enhanced customer satisfaction ratings through the implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.

• Creating sales leads for the on-the field sales team
• Liaised between management and customers to answer questions and provide status updates
• Collected and documented data from a variety of sources to compile a complete picture of business operations
• Resolved or escalated business problems to keep operations moving smoothly.

• Creating sales leads by cold calling international clients in US & UK
• Enhanced IT systems to better integrate with company processes and help team members pursue emerging opportunities
• Consulted regularly with executive leadership to keep IT strategies aligned with business goals.